MSP Project Manager

Lyra Technology Group • Phoenix, AZ

2d • Hybrid

About The Position

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry-leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. Lyra Technology Group is seeking a Project Manager to lead multiple technical project implementations within one of our operating companies, located in Phoenix, AZ. As the Project Manager, you will be responsible for managing multiple technical project implementations, driving projects from inception to complete closure while working directly with internal resources and clients. Duties include planning, resource allocation, oversight, and project documentation. Project managers will work closely with other departments and technical managers to ensure that the scope and direction of each project is on schedule.

Requirements

• The ideal candidate will have a proven record of accomplishment, successfully managing a wide variety of technology infrastructure, deployment and/or data center projects.
• Degree (Associate or Bachelor’s) in technical field, or combination of relevant certifications and experience.
• Infrastructure and application support experience using ConnectWise or other ticketing, incident management, and Microsoft Project or similar project management systems.
• Knowledge and support experience with common productivity applications.
• Basic knowledge of computer hardware, including PCs, phones, and network equipment.
• Excellent client-facing and internal written and verbal communication skills.
• Solid organizational skills including attention to detail and multi-tasking capability.
• Demonstrated experience in the guidance of a technical support team.

Nice To Haves

• Previous MSP Project Management experience is helpful.

Responsibilities

• Responsible for coordination and completion of multiple, concurrent projects, and will perform a variety of tasks including helping define scope, planning, facilitating meetings, setting deadlines, assigning responsibilities, and monitoring, summarizing, and communicating project progress.
• Actively direct cross-functional team members to ensure completion of all deliverables, project objectives, process milestones, and quality measures on time and on budget.
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Develop detailed project plans to track progress and manage multiple projects, including milestones, resource allocations, and timeframes.
• Assist in managing the relationships with clients and all stakeholders as part of the project management lifecycle.
• Maintain communication records of issues/problems and remedial actions taken.
• Provide project reports and data to managers and customers as needed.
• Responsibilities may require occasional after-hours work for implementations, post-production coordination and other project-driven events as needed.
• Other related activities as directed by supervisors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree