Operations Manager (MSP)

CLEAR - Field•Minneapolis, MN

7h•$72,500 - $92,000•Onsite

About The Position

The Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily operations of a team of hourly Ambassadors. The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales. The Operations Manager will support the General Manager in all essential duties for the efficient operation of the station, creating an environment in which Ambassadors are able to perform duties related to security, service and sales. They will ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity. This role involves assisting with the recruitment, on-boarding, and development of Ambassadors while supporting a culture of continuous learning and development. The manager will also coach, mentor, and train the team to meet sales and customer service goals and standards, assist with employee relations matters & investigations as needed, and analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisions on how to improve team performance. Additionally, they will build and foster internal and external stakeholder relationships & serve as a trusted member of your local station leadership team. The role requires spending at least 80% of time on the floor in a customer-facing environment at the airport.

Requirements

At least 3 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars).
Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
Solid leadership and organizational skills, and ability to manage multiple priorities in an ever-changing environment.
Experience with employee engagement, customer satisfaction, sales and adhering to compliance standards.
Proficiency in using technology daily in your work.
Required to successfully complete a government background investigation.
Ability to stand/walk for extended periods of time.
Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations.
Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings).

Responsibilities

Support the General Manager in all essential duties for the efficient operation of the station, creating an environment in which Ambassadors are able to perform duties related to security, service and sales.
Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
Assist with the recruitment, on-boarding, and development of Ambassadors while supporting a culture of continuous learning and development.
Coach, mentor, and train the team to meet sales and customer service goals and standards.
Assist with employee relations matters & investigations as needed.
Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisions on how to improve team performance.
Build and foster internal and external stakeholder relationships & serve as a trusted member of your local station leadership team.
Spend at least 80% of time on the floor in a customer-facing environment at the airport.

Benefits

Competitive compensation structure with base and target bonus
3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
$100 monthly wellness stipend for health and fitness-related expenses
401k Retirement Plan with company match
Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance
Family Planning benefits through KindBody
Paid Parental Leave
Family, Military & Bereavement Leave Program
Emotional Well Being Assistance
Ongoing training & development programs to grow & advance your career with a growing company!
Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!