Partner Manager, MSP

1Password

2d•$93,000 - $130,000•Remote

About The Position

1Password is growing and has surpassed $400M in ARR, earning a spot on the Forbes Cloud 100 for four years in a row. We are building the foundation for a safe, productive digital future by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We pioneered Unified Access Management, a new cybersecurity category. Over 180,000 businesses trust 1Password. We are seeking an experienced MSP Partner Manager with 5+ years in Customer Success, onboarding, or account management within a B2B SaaS environment. This role is vital in guiding Managed Service Providers (MSPs) through implementation and ongoing success, ensuring effective deployment and driving their growth and retention while fostering a collaborative and supportive environment. We are transforming the way we work with AI, expecting every team member to become a power user. This is a remote opportunity within the US.

Requirements

5+ years of experience in Customer Success, onboarding, SE, or Account Management role in a MSP/B2B SaaS setting.
Proven ability to manage customer relationships and drive successful implementations.
Strong experience in leading software deployments within complex, matrixed environments.
Strong sales acumen with a demonstrated track record of meeting and exceeding sales targets.
Strong communication and training skills across various mediums (email, phone, video, and Slack).
Solution-oriented mindset with a track record of addressing customer needs and challenges.
Familiarity with customer success tools (e.g., Salesforce, Slack).
Ability to thrive in a remote-first environment and effectively manage your own research and learning.

Responsibilities

Oversee a diverse portfolio of MSP accounts, ensuring high client satisfaction and achieving deployment and sales targets.
Proactively identify growth opportunities to increase Annual Recurring Revenue (ARR) through upselling and cross-selling initiatives.
Conduct regular business reviews with clients to assess their needs, identify opportunities for growth, and address any challenges.
Actively manage your deployment pipeline, identifying and pursuing new business opportunities within existing accounts.
Develop tailored proposals and presentations that articulate the value of 1Password’s solutions to MSPs End Customers.
Collaborate with the sales team to strategize and execute joint sales initiatives, enhancing our approach to market penetration.
Lead the process for new MSPs on-boarding, ensuring a seamless deployment of 1Password solutions in complex IT environments.
Coordinate closely with both MSPs and internal solutions teams to develop and execute implementation plans that meet client needs and timelines.
Monitor deployment progress, addressing any roadblocks or issues that may arise to ensure timely and successful implementation.
Train MSPs on enablement materials provided by 1Password, ensuring they can effectively sell, deploy, and support their end users.
Cultivate strong relationships with MSPs, providing coaching and guidance to help them meet usage targets.
Engage with key stakeholders and present to C-suite executives, effectively communicating value propositions.
Streamline onboarding processes and adjust MSP-specific development workflows to enhance customer engagement.
Monitor and adapt customer success metrics to align with organizational goals.
Advocate for MSP needs and feedback within 1Password, ensuring insights inform product and service development.
Work cross-functionally with internal teams to address high-priority issues, ensuring a seamless customer experience.