Strategic Account Manager (IT & MSP) Maryland + Ohio

Virtual Technologies Group•Fort Meade, MD

2d•$90,000 - $120,000•Remote

About The Position

This is a single-purpose, sales-led role focused on retaining and expanding Virtual Technologies Group’s (VTG) most strategic accounts. The role involves owning a small portfolio of the largest clients, hunting for growth within these accounts by expanding wallet share, converting spend into recurring services, and introducing new service lines. It requires a hunter’s mindset directed at the existing client base, with no cold territory, net-new logo quota, or market-opening responsibilities. The Strategic Account Manager will act as the lead executive for each account, comfortable engaging with C-suite executives and coordinating with front-line delivery teams. A dedicated Design Desk will handle routine quotes and day-to-day execution, allowing the Account Manager to focus on executive relationships, account growth strategy, and internal orchestration.

Requirements

5+ years in strategic account management, key account, or customer growth roles (IT services, MSP, telecom, SaaS, or adjacent).
Demonstrated track record of expanding wallet share and cross-selling/upselling within existing accounts.
Proven ability to build and execute account strategy tied directly to growth targets: whitespace mapping, stakeholder mapping, execution cadence.
Strong executive presence — skilled at building C-suite relationships and running executive QBRs.
Experience orchestrating cross-functional resources (delivery, operations, finance, product) to support account growth.
Fluency in CRM discipline, account planning, and forecasting.
Ability to translate technical and delivery outcomes into business value for non-technical executive audiences.

Nice To Haves

Experience growing recurring-revenue relationships and using service-delivery KPIs (SLA, CSAT, ticket health) as a growth lever.
Familiarity with managed services, network, security, structured cabling, endpoint lifecycle, and field services offerings.
Experience in verticals VTG serves, such as K–12 education (including E-Rate familiarity).

Responsibilities

Retention and expansion outcomes for a named portfolio of VTG’s top strategic accounts.
Develop and execute account growth strategies, including stakeholder mapping, whitespace and wallet-share analysis, and quarterly execution priorities for each account.
Expand wallet share by positioning VTG’s full portfolio against each account’s evolving needs and introducing service lines not yet active.
Drive recurring revenue growth by shifting accounts toward higher-margin, higher-retention managed services engagements.
Manage the end-to-end renewal process, identifying risks early and protecting against unplanned churn.
Build and maintain deep, multi-threaded C-suite relationships, conduct executive QBRs, and demonstrate value realization tied to outcomes and dollars.
Orchestrate cross-functional collaboration across Service Delivery, Operations, Product, Finance, and Support to ensure delivery excellence supports account growth.
Maintain CRM discipline and accurate forecasting for renewals and expansion opportunities.