IT Project Manager Telecommunications

Ulta Beauty, Inc. • Bolingbrook, IL

7h

About The Position

The Telecommunications Project Manager governs and orchestrates telecommunications and mobility services delivered through Ulta Beauty’s third-party service providers, including Calero and telecommunications carriers. The role is the internal point of accountability for telecom and mobility project intake, vendor governance, service delivery oversight, escalation management, and performance reporting.

Telecom Expense Management (TEM), telecom inventory administration, carrier coordination, billing management, mobility administration, and lifecycle execution are performed by Calero and other approved vendors. The Project Manager ensures vendor performance aligns with business requirements, service levels, financial controls, and strategic priorities across Stores, Corporate Offices, and Distribution Centers.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 5 years of experience in telecommunications, mobility, vendor management, project management, or IT infrastructure.
• Experience managing third-party vendors and managed service providers.
• Strong analytical, communication, and organizational skills.
• Experience supporting multi-site retail, corporate, and distribution center environments.

Responsibilities

• Serve as Ulta Beauty’s primary relationship manager for Calero and telecommunications service providers.
• Govern vendor performance against service level agreements, contractual obligations, and operational expectations.
• Conduct regular operational reviews, monthly service reviews, and quarterly business reviews with Calero.
• Review vendor scorecards, savings opportunities, service quality metrics, and risk mitigation activities.
• Coordinate vendor escalations and ensure timely issue resolution.
• Serve as the single intake point for telecommunications and mobility requests and initiatives.
• Coordinate telecommunications support for new stores, remodels, relocations, closures, distribution centers, and corporate offices.
• Partner with Retail Technology leadership to define business requirements, bandwidth needs, and service standards.
• Coordinate quote requests, bid reviews, and implementation planning with vendors.
• Oversee Calero delivery of TEM, telecom and mobility inventory management, invoice auditing and validation, billing dispute management, MACD execution, carrier order management, mobility lifecycle administration, and reporting and analytics.
• Validate approved telecom and mobility changes in the Calero platform and ensure accurate service inventories.
• Review Calero performance, service quality, and operational metrics.
• Escalate recurring service issues through Calero and telecommunications providers.
• Review and approve carrier Root Cause Analysis documentation; ensure suppliers provide corrective action plans and preventative measures after significant outages.
• Track recurring issues and hold vendors accountable for long-term remediation.
• Provide status reporting to Retail Technology leadership and maintain telecom and mobility scorecards, KPI reporting, and executive summaries.
• Communicate vendor performance, risks, dependencies, and service trends, and present updates during leadership reviews.
• Partner with Finance and Calero to monitor telecom and mobility spending, review forecasts and budget impacts, identify cost optimization opportunities, and validate alignment with approved funding and financial governance.

Benefits

• Eligible full-time associates receive paid time off, health, dental, vision, life, and disability benefits.
• Eligible associates may earn additional compensation under the company’s bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level