IT Project Manager, Business Analyst

Polk County Board of County Commissioners•FL, FL

2h•Onsite

About The Position

Provides business analysis and project management support to county divisions and constitutional offices by developing, maintaining, and helping IT Management implement technology plans that meet customer business and technology needs. The role reports directly to the Project Management Supervisor and serves as a technical advocate and key point of contact among customers, vendors, and IT resources. The Project Manager-Business Analyst works with stakeholders to identify business and technical needs, examine existing business processes and data flows, and design technology solutions that improve efficiency and productivity. The position develops project plans, scopes, timelines, cost estimates, feasibility and requirements analyses, and return-on-investment assessments. It manages projects from analysis through implementation and closeout, including staff assignments, schedules, risks, changes, stakeholder decisions, benefits realization, and reporting. Projects may involve small or large complex systems and use waterfall, agile, or hybrid methodologies. The role also performs systems analysis and assists with design, documents business systems and user needs, identifies data-conversion procedures, and supports testing, implementation, training, and organizational readiness. It ensures deliverables meet IT standards and business practices, prepares and delivers reports, and keeps project teams informed about milestones and progress. Travel is required. The position is based in Polk County, Florida; flexibility may be required outside regular business hours to support emergencies. During emergencies, employees may be assigned duties, locations, or schedules outside their normal scope to meet county and resident needs.

Requirements

For level I: Bachelor’s degree in business administration, information systems, project management, public administration, or a related field; a comparable combination of relevant education, training, and professional experience may be considered.
For level I: At least two years of experience in project management, business analysis, process improvement, or a related role.
For level I: Experience coordinating projects across multiple divisions or stakeholder groups; gathering, documenting, and validating business requirements; and developing project plans, schedules, status reports, and other project documentation.
For level II: Meet the minimum qualifications for level I.
For level II: Successfully complete at least five qualifying projects, including at least three as the primary project manager, business analyst, or project lead; at least two involving multiple divisions, business units, vendors, or stakeholder groups; and at least one involving a system implementation, significant process improvement, organizational change, or similarly complex initiative.
For level II: Accumulate at least 2,000 documented project hours during the previous five years, including at least 1,000 hours in a lead or independently responsible role.
For level III: Meet the minimum qualifications for level II and hold two of the certifications listed under Special Qualifications.
Knowledge of project management principles, methods, and project life cycles, including fundamentals of agile, waterfall, and hybrid approaches.
Ability to identify business needs; analyze processes and workflows; document functional and technical requirements; and recommend practical improvements.
Ability to develop and maintain project plans, schedules, cost estimates, status reports, process maps, workflow diagrams, requirements documents, user stories, use cases, and acceptance criteria.
Ability to monitor project scope, timelines, risks, issues, dependencies, and competing priorities.
Basic understanding of data analysis, reporting, systems implementation, and software development processes.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams, and ability to use Microsoft Project, Planner, or comparable project and collaboration tools.
Ability to facilitate meetings, interviews, and workshops and communicate clearly with county leadership, operational staff, technical teams, vendors, and other stakeholders.
Strong analytical, problem-solving, organizational, decision-making, written communication, and verbal communication skills.
Ability to work independently and collaboratively; maintain accurate documentation; handle confidential or sensitive information; adapt to changing priorities; and build productive working relationships.
For level II: Ability to independently lead projects, coordinate work across stakeholder groups, resolve project issues, and guide projects through implementation and closeout; apply project management and business analysis practices to complex initiatives and communicate progress, risks, and decisions.
For level III: Ability to apply advanced project management, business analysis, or software quality practices supported by the required certifications; guide complex initiatives and provide direction and support to less experienced project staff.
A comparable combination of related training and experience may be substituted for the minimum qualifications.
Flexibility may be required to support emergencies outside regular business hours.
All Polk County BoCC employees may be required to work before, during, or after an emergency and may temporarily be assigned duties, locations, or work schedules outside their normal scope.

Nice To Haves

Experience with Geographic Information Systems (GIS) platforms and spatial data technologies.
Experience with enterprise network architecture and design.
Experience with network infrastructure technologies and protocols.
Experience with enterprise software platforms and Software-as-a-Service (SaaS) solutions.
Experience with server operating systems and infrastructure services.
Experience with unified communications and enterprise telephony systems.
Experience with virtualization and application delivery platforms.
Experience with work management, task tracking, and project collaboration tools.
Experience with artificial intelligence and emerging automation technologies.
Experience with enterprise content management and collaboration platforms.
Experience with process modeling, diagramming, and visualization tools.
Experience with IT service management (ITSM) platforms and service delivery tools.

Responsibilities

Identify business and technical needs and propose automated solutions, workflow changes, and process improvements.
Develop project plans aligned with business and strategic plans, including assumptions, constraints, and business-process impact analysis.
Develop project scope, feasibility, requirements, cost analysis, return-on-investment, and time-estimate reports as needed.
Develop training plans and implementation procedures, and conduct training sessions.
Assist in preparing technology-related Requests for Proposals and evaluating vendor responses.
Manage projects from analysis through implementation and closeout, including small and large complex systems projects.
Recommend staff assignments and schedules, and track staff and project progress to support timely completion.
Create, maintain, and report project timelines using Gantt and PERT approaches; apply waterfall, agile, and hybrid methodologies.
Create project charters addressing risk identification and mitigation, organizational change and adoption, stakeholder escalation and decision boundaries, and post-implementation benefits.
Perform systems analysis and assist with system design; research and evaluate business processes, workflows, and data flows.
Identify data-conversion procedures and document business systems and user needs, including workflows and program functions.
Ensure deliverables conform to IT standards and best business practices.
Develop training materials, test data, and test scripts; evaluate test results; train customers and assist with training junior staff.
Act as a point of contact among customers, vendors, and IT resources; explain technology usage, project plans, and results to customers.
Provide written and oral reports to IT management and customers, ensure milestones are met, and share project information with team members.
Travel as required and support emergency-related assignments when needed.
Perform other duties as assigned.