IT Project Engineer

In-Telecom•Louisiana, LA

About The Position

The IT Project Engineer is an individual-contributor, hands-on delivery role responsible for delivering client technology projects from scoping and planning through implementation, cutover, post-go-live stabilization, documentation, and a quality-controlled handoff to Service. Projects span Microsoft 365 and identity, networks, servers, cloud, endpoints, security, and business applications. The engineer manages many concurrent small projects as well as larger multi-site and multi-company programs, and is accountable for completing assigned work to scope, on schedule, and with thorough documentation. The role involves technical implementation as well as project planning, estimates, client calls and status updates, coordination with internal teams and third-party vendors, and use of automation to reduce repetitive work. The engineer owns delivery of assigned projects, but ongoing day-to-day client support transitions to Service Delivery after handoff. The position works closely with Project Management, Service Delivery, clients, vendors, and co-managed IT teams.

Requirements

At least 4 years of experience in IT infrastructure, including at least 2 years delivering client projects at an MSP or in consulting.
Experience leading Microsoft 365, server, or network projects from start to finish.
Strong written and verbal communication skills with clients and internal teams.
Ability to manage multiple projects simultaneously in a fast-paced, client-focused environment.
Self-driven and able to work independently with minimal supervision.
Excellent organizational skills and strong attention to detail.

Nice To Haves

MSP service-desk experience.
Hands-on depth in Entra ID, Intune, Exchange Online, or Azure Virtual Desktop.
Experience with Fortinet, Meraki, or similar firewall, switching, and wireless platforms.
PowerShell scripting and automated deployments using infrastructure-as-code tools such as Bicep or Terraform.
Experience with Azure infrastructure and migration tools.
Experience with backup and disaster recovery platforms such as Datto, Veeam, and Axcient.
Experience with VoIP and business phone systems.
Experience with line-of-business applications such as Sage, QuickBooks, and other SQL-backed applications.
Experience with ConnectWise or similar PSA platforms.
Service-desk experience that has built strong troubleshooting skills.
Preferred, but not required, certifications: Microsoft MS-102, SC-300, or AZ-104; Fortinet FCP or NSE 4 level; CompTIA Network+.

Responsibilities

Implement identity and access management, including Entra ID, MFA, and conditional access.
Set up and migrate Microsoft 365 tenants; deploy and configure Exchange, SharePoint, OneDrive, and Teams; configure licensing and security settings.
Design, clean up, and consolidate Active Directory environments; manage Entra Connect sync, Group Policy, DNS, and DHCP.
Deploy and manage Azure Virtual Desktop and Azure infrastructure; build and support Hyper-V, VMware, and remote desktop environments.
Build, upgrade, and migrate Windows Server environments; deploy file and print services, backup and disaster recovery solutions, and business applications.
Deploy and configure firewalls, switches, and wireless; configure VLANs, VPNs, and ISP circuits; deliver new-site network buildouts.
Execute device deployments and refreshes; enroll devices through Intune and Autopilot; manage application rollouts; conduct site surveys and network assessments.
Roll out MFA, EDR, and backup across client environments; deliver compliance-driven builds, including GCC, CMMC, and CJIS.
Participate in project kickoffs to align on scope, timelines, expectations, and risks; scope projects and prepare estimates.
Complete assigned tasks in client Statements of Work and build test, cutover, and rollback plans.
Provide post-go-live support to stabilize and optimize client environments, then complete a quality-controlled handoff to Service.
Send weekly client-facing status updates and participate in check-in meetings; proactively communicate project changes, outages, and impacts to clients and internal teams.
Coordinate with third-party vendors and co-managed IT teams and drive issues to resolution.
Maintain thorough documentation of systems, configurations, and project processes; record daily time entries, expenses, and work notes in ConnectWise.
Participate in project debriefs and continuous improvement efforts; use PowerShell and other tools to automate repetitive work.