IT Project Engineer

New Charter Technologies•Monroe, LA

2d•Onsite

About The Position

Nettech, a New Charter company, is seeking a hands-on technology professional for a project-focused role. The IT Project Engineer primarily deploys and configures technology for client onboardings and projects, including PC deployments, Microsoft 365 migrations, and network installations. The role also assesses new client environments, identifies technology and security gaps, supports remediation planning, and maintains thorough project and discovery documentation. The position involves regular onsite work and travel to the Shreveport and Little Rock markets, as well as coordination with clients, vendors, and internal teams. The role offers opportunities to grow into senior project, solutions, or vCIO-oriented responsibilities.

Requirements

3–5 years of hands-on experience in a Tier 2/3, proactive, or professional services engineering role; MSP experience is strongly preferred.
Strong working knowledge of Microsoft 365, Entra ID, Intune, and Defender.
Hands-on experience with SonicWall and Ubiquiti UniFi platforms.
Experience working in ConnectWise Manage and/or ConnectWise Sell.
Exceptional communication skills, including clear Slack updates, thorough ticket notes, and professional client interaction.
Ability to manage a high-volume queue while maintaining quality, accuracy, and attention to detail.
Comfort working in a fast-paced environment with frequent context switching between client environments and issue types.
Self-motivated, with the ability to prioritize and execute independently.
Reliable personal transportation and willingness to travel regularly to the Shreveport and Little Rock markets.

Nice To Haves

Microsoft role-based certifications such as MS-900, MD-102, or AZ-104.
CompTIA Network+ or Security+ certification.
SonicWall SNSA or SNSPE certification.
Ubiquiti UEWA or UENP certification.
MSP experience.

Responsibilities

Deploy, configure, and install desktops, laptops, and other end-user technology.
Carry out Microsoft 365 migrations, tenant consolidations, and modernization projects.
Deploy and configure Microsoft Intune, Entra ID, Conditional Access, and Defender solutions.
Install and configure SonicWall firewalls, UniFi switches, wireless access points, and network infrastructure.
Perform workstation refreshes, hardware deployments, and operating system migrations.
Assist with server, virtualization, and cloud infrastructure projects.
Coordinate implementation activities with clients, vendors, and internal teams.
Validate completed work and confirm documentation is accurate before project handoff.
Conduct technology assessments during client onboarding.
Document network, workstation, server, and Microsoft 365 environments.
Identify infrastructure deficiencies, security risks, and technology gaps.
Help create remediation recommendations and project scopes.
Support technology alignment initiatives and standards compliance reviews.
Work with vCIO and Client Success teams to identify improvement opportunities.
Produce accurate discovery documentation used for quotes and strategic planning.
Keep accurate, detailed notes in ConnectWise Manage and provide project stakeholders with proactive status updates.
Document client environments to Nettech standards and keep project and onboarding documentation current and complete.
Communicate professionally with clients, vendors, and internal teams.