IT Program Manager - IT Clinical Systems

Sentara Hospitals•Virginia Beach, VA

7d•Onsite

About The Position

The IT Program Manager – IT Clinical Systems will serve as a centralized coordination resource for One Sentara Transformation Wave initiatives and other IT-driven initiatives by centralizing intake, validating requirements, coordinating IT engagement, and aligning IT Milestone Owner assignments. The role enables consistent execution, improves planning accuracy, and ensures cross-functional alignment. The IT Program Manager provides centralized expertise, governance, and coordination, driving operational efficiency and ensuring successful execution across IT initiatives within IT Clinical Systems. The IT Program Manager will serve as a Revenue Cycle Systems coordination resource for One Sentara Transformation Wave initiatives and other IT-driven initiatives by centralizing intake, validating requirements, coordinating IT engagement, and aligning IT Milestone Owner assignments. The role enables consistent execution, improves planning accuracy, and ensures cross-functional alignment. The IT Program Manager provides centralized expertise, governance, and coordination, driving operational efficiency and ensuring successful execution across IT initiatives within Clinical & Revenue Cycle systems.

Requirements

Bachelor's in Computer science or relevant field preferred
5+ years of experience accepted in Lieu of Bachelor's degree
Certification and experience in relevant Epic application(s) Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito preferred
PMP preferred or obtained within 18 months
Experience within healthcare IT environments
Ability to influence without direct authority
Strong stakeholder management and relationship-building skills.
Ability to manage multiple concurrent initiatives
Strong organizational and prioritization skills
Ability to interpret complex or incomplete information
Strong problem-solving and decision-making capability
Excellent written and verbal communication
Ability to translate technical concepts to diverse audiences
Strong attention to detail
Certification relevant Epic clinical application(s) ned within 18 months
Familiarity with ServiceNow and Wave or similar tools

Responsibilities

Review and validate completeness of initiative documentation (BRD/TDD, scope, dependencies)
Identify gaps and coordinate with Initiative Owners (IOs), BRMs, and BAs
Analyze initiative scope and determine appropriate IT ownership alignment
Coordinate and facilitate assignment of IT Milestone Owners
Support reassignment and escalation processes
Ensure ownership aligns with actual work effort and technical domain
Coordinate resource needs across inter-related initiatives
Support scope definition and risk assessment for technical programs
Identify cross-project risks and interdependencies and drive mitigation planning
Build strong relationships across IT, operations, and business leadership
Resolve conflicts and address project challenges across teams
Influence stakeholders outside direct reporting lines
Serve as a liaison across application, integration, analytics, and infrastructure teams
Provide coordination support for initiatives without assigned enterprise project managers
Track IT milestones and support execution alignment
Facilitate communication and issue resolution across stakeholders

Benefits

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Annual discretionary bonus if established system and employee eligibility criteria is met