IT Program Manager - IT Clinical Systems
About The Position
The IT Program Manager – IT Clinical Systems will serve as a centralized coordination resource for One Sentara Transformation Wave initiatives and other IT-driven initiatives by centralizing intake, validating requirements, coordinating IT engagement, and aligning IT Milestone Owner assignments. The role enables consistent execution, improves planning accuracy, and ensures cross-functional alignment. The IT Program Manager provides centralized expertise, governance, and coordination, driving operational efficiency and ensuring successful execution across IT initiatives within IT Clinical Systems. The IT Program Manager will also serve as a Revenue Cycle Systems coordination resource for One Sentara Transformation Wave initiatives and other IT-driven initiatives by centralizing intake, validating requirements, coordinating IT engagement, and aligning IT Milestone Owner assignments. The role enables consistent execution, improves planning accuracy, and ensures cross-functional alignment. The IT Program Manager provides centralized expertise, governance, and coordination, driving operational efficiency and ensuring successful execution across IT initiatives within Clinical & Revenue Cycle systems.
Requirements
- Bachelor's in Computer science or relevant field preferred
- 5+ years of experience accepted in Lieu of Bachelor's degree
- Certification and experience in relevant Epic application(s) Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito preferred
- PMP preferred or obtained within 18 months
- Experience within healthcare IT environments
- Ability to influence without direct authority
- Strong stakeholder management and relationship-building skills.
- Ability to manage multiple concurrent initiatives
- Strong organizational and prioritization skills
- Ability to interpret complex or incomplete information
- Strong problem-solving and decision-making capability
- Excellent written and verbal communication
- Ability to translate technical concepts to diverse audiences
- Strong attention to detail
- Familiarity with ServiceNow and Wave or similar tools
Responsibilities
- Review and validate completeness of initiative documentation (BRD/TDD, scope, dependencies)
- Identify gaps and coordinate with Initiative Owners (IOs), BRMs, and BAs
- Analyze initiative scope and determine appropriate IT ownership alignment
- Coordinate and facilitate assignment of IT Milestone Owners
- Support reassignment and escalation processes
- Ensure ownership aligns with actual work effort and technical domain
- Coordinate resource needs across inter-related initiatives
- Support scope definition and risk assessment for technical programs
- Identify cross-project risks and interdependencies and drive mitigation planning
- Build strong relationships across IT, operations, and business leadership
- Resolve conflicts and address project challenges across teams
- Influence stakeholders outside direct reporting lines
- Serve as a liaison across application, integration, analytics, and infrastructure teams
- Provide coordination support for initiatives without assigned enterprise project managers
- Track IT milestones and support execution alignment
- Facilitate communication and issue resolution across stakeholders
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
