IT Clinical Systems Trainer

Mount Sinai Medical Center•Miami Beach, FL

About The Position

The IT Systems Trainer I supports the delivery of instructor-led and virtual training for IT applications and related technologies. Under the guidance of senior trainers, this role assists with classroom preparation, learner engagement, training delivery, and maintaining training materials. The Trainer I develops knowledge of instructional techniques, adult learning principles, and organizational workflows while building the skills needed to effectively educate end users. This position is ideal for an individual with foundational training experience who is eager to learn, grow, and contribute to a collaborative training team. Strong communication, customer service, organizational skills, and a positive attitude are essential.

Requirements

1 years prior experience in a training & development capacity (i.e. hands on experience developing/delivering training programs, feedback assessment, etc) preferred.

Nice To Haves

Experince with Epic Systems and Workday preferred

Responsibilities

With support modify/edit content that will contribute to the development of effective training programs while adhering to established standardized template formats
With support demonstrates organizational skills in classroom preparation, training environment, training materials, parking lot, and test necessary equipment prior to training activity.
With support delivers training across various IT software application systems using blended approach (instructor-led, in-service/demo, virtual, or one-on-one)
With assistance demonstrates the value to engage with learner through interaction, course assessment, and evaluation.
With assistance delivers training based on actual content while applying time management skills and cadence to the unique learning needs of the audience. Able to relate to learner role and its application day-to-day.
Demonstrates excellent customer service at all times
Achieves and maintains up-to-date application knowledge.
Assists with limited training environment tasks specific to the maintenance and administration.
Understands advanced functionality in the LMS administration, setup and maintenance. Assist with scheduling training resources based on operational roles for new hires, adhoc and pre-implementation.
Demonstrates ability to manage multiple projects along with day-to-day work
With support gathers requirements for eLearning design requests and contributes to mapping / story board design.
Prepares and presents substantial portions at meetings.
Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners and customers in a consistent manner.
Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner.
Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner.
Actively monitors assigned HEAT tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner.