Clinical Trainer

United Health Centers of the San Joaquin Valley•Fresno, CA

3d•Onsite

About The Position

We are recruiting for a Licensed Vocational Nurse to join our team as a Clinical Trainer in Fresno, CA. This non-exempt position is part of the service delivery training team responsible for quality patient care at the health center sites. This position educates nursing staff activities (e.g., Nurses, Medical Assistants, etc.) to ensure quality of care, patient flow, and compliance with regulations and governing bodies. Additionally, as a member of the Clinical Operations Team, the Clinical Trainer evaluates, coaches, and guides staff performances along with providing indirect and direct patient care within the scope of their respective medical assistant certification. Under the supervision of the Director of Clinical Operations, the Clinical Trainer will assist in the ongoing support of the electronic health record, practice management system, and other clinical information systems. A primary role will be to provide training and support of clinical staff on all nursing policy and procedures in the health information technology systems. This position will also be responsible for being the primary support to troubleshoot, resolve, and create workflow processes that address UHC's policies and procedures. The position will involve working with the Health Information Technology, Quality Improvement, Nurses, and Medical Assistants including Health Center Manager. The successful candidate must have excellent oral and written communication skills, demonstrate knowledge of Microsoft Office and possess knowledge of general office policies and procedures. The Clinical Trainer must possess the ability to exercise professional judgment involving access to privileged information, orients new employees and providers on the electronic health record policies and procedures, demonstrate the ability to use problem identification and solution skills and present training in an organized and understandable manner. The Clinical Trainer must be able to handle multiple tasks simultaneously, maintain attention to detail, follow through on work tasks, meet deadlines, and communicate regular status updates.

Requirements

Graduate of an accredited school and possess a valid Licensed Vocational Nursing (LVN) Degree
Valid Lifesving Certification (CPR,BLS,etc.)
Minimum 2 years of LVN experience, preferably in an ambulatory care setting
Minimum 1 year of supervisory and training experience
Background in utilization review, risk management and licensure standards
Bilingual (English/Spanish)
Able to quickly build and maintain rapport with patients, providers of differing backgrounds; team player.
Ability to facilitate in front of an audience.
Able to keep audience engaged.
Customer-service oriented
Strong computer skills
Familiar with adult learning and general training techniques
Positive professional insight
Flexibility and dependability
Demonstrated good problem-solving skills; sound judgment
Effective leadership/supervisory skills
Modern office practices and procedures including email
Attention to detail and excellent follow-through on work tasks
Able to handle multiple tasks simultaneously
Able to function at all facilities

Nice To Haves

Excellent oral and written communication skills
Demonstrate knowledge of Microsoft Office
Possess knowledge of general office policies and procedures
Ability to exercise professional judgment involving access to privileged information
Orients new employees and providers on the electronic health record policies and procedures
Demonstrate the ability to use problem identification and solution skills
Present training in an organized and understandable manner

Responsibilities

Assist in maintaining patient flow via the promotion of adherence to policy and education in the health center to a level that supports agency productivity standards and goals.
Communicates with appropriate personnel as necessary, to examine, revise and evaluate inner-clinic processes to promote efficiency.
In-services provider and nursing staff as needed regarding procedures, forms, and procedural changes, etc.
Maintaining accurate records for all educational sessions (including sign-in sheet) and storing in a place accessible to all staff.