IT Professional II

Texas A&M University System•College Station, TX

1d•Onsite

About The Position

The Information Technology (IT) Professional II, under general supervision, assists with routine technical support for various IT projects or work groups. Assists with routine technical support to customer. This position is security sensitive. This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures. All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements. May be required to provide on-call support on nights and weekends as needed. This role may require working outside of standard office hours, including evenings, weekends, and holidays, to support the demands of technology services and ensure the seamless operation of essential systems.

Requirements

Bachelor’s degree in related field or equivalent combination of education and experience.
Three years of related experience in IT.
Ability to multitask and work cooperatively with others.
Must be able to work in a collaborative team environment.
Excellent written communication.
Excellent analytical, interpersonal, and organizational skills.
Customer service experience.
Experience configuring, administering, and/or troubleshooting.
Ability to lift and/or move medium weight objects
Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system

Nice To Haves

ITIL Foundation Certification.
Dell hardware and/or systems certification.
Strong troubleshooting and diagnostic skills across hardware, software, and system environments.
Working knowledge of Microsoft Windows operating systems and Microsoft 365 administration.
Familiarity with Dell hardware, tools, and support processes.
Experience with endpoint management and asset management systems, including configuration, deployment, and lifecycle maintenance.

Responsibilities

Provides technical oversight and training for conducting research of problems and the formulation of recommended solutions for customers.
Resolves hardware and software problems with vendor technical support.
Repairs hardware problems.
Installs, configures, and maintains both critical and non-critical software and hardware.
Provides primary administration responsibility for software products or systems.
Prepares specifications for purchases of hardware and software upgrades.
Assists with production control, disaster recovery, networking, computer operations, or other operating systems.
Assists Transportation Services with IT needs during special events (sports, concerts, etc.) that can fall outside normal office hours.
Serves as a resource for internal and external customers.
Prepares specifications for purchases of hardware and software upgrades.
Directs the efforts of one or more individuals.
Documents problems, troubleshooting, and solutions.
Performs other duties as assigned.