IT Professional II

Texas A&M University System•College Station, TX

1d•Onsite

About The Position

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service. Technology Services provides reliable and accessible IT services to elevate and enhance Texas A&M University. We provide IT leadership to the campus community while enabling the research, education and service mission of Texas A&M. With trusted services and innovative solutions, we are changing the technology landscape on campus. The Information Technology (IT) Professional II, under general supervision, assists with routine technical support for various IT projects or work groups and provides routine technical support to customers.

Requirements

Bachelor’s degree in related field or equivalent combination of education and experience.
Three years of related experience in IT.
Ability to multitask and work cooperatively with others.
Must be able to work in a collaborative team environment.
Excellent written communication.
Excellent analytical, interpersonal, and organizational skills.
Customer service experience.
Experience configuring, administering, and/or troubleshooting.
Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system
Compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures
All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements

Nice To Haves

ITIL Foundation Certification.
Dell hardware and/or systems certification.
Strong troubleshooting and diagnostic skills across hardware, software, and system environments.
Working knowledge of Microsoft Windows operating systems and Microsoft 365 administration.
Familiarity with Dell hardware, tools, and support processes.
Experience with endpoint management and asset management systems, including configuration, deployment, and lifecycle maintenance.

Responsibilities

Provides technical oversight and training for conducting research of problems and the formulation of recommended solutions for customers.
Resolves hardware and software problems with vendor technical support.
Repairs hardware problems.
Installs, configures, and maintains both critical and non-critical software and hardware.
Provides primary administration responsibility for software products or systems.
Prepares specifications for purchases of hardware and software upgrades.
Assists with production control, disaster recovery, networking, computer operations, or other operating systems.
Assists Transportation Services with IT needs during special events (sports, concerts, etc.) that can fall outside normal office hours.
Serves as a resource for internal and external customers.
Directs the efforts of one or more individuals.
Documents problems, troubleshooting, and solutions.
Performs other duties as assigned.