IT Professional I

Texas A&M • College Station, TX

1d • Onsite

About The Position

The IT Professional I meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, applications, and/or database management. Performs unit-level support in multiple technical fields.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• Four months (1 semester) of student worker and/or customer service experience.
• Ability to multitask and work cooperatively with others.
• Must be able to work in a collaborative team environment.
• Strong interpersonal skills.
• Customer service experience.
• Experience configuring, administering, and/or troubleshooting.

Responsibilities

• Resolution of Technical Problems - Confers with other personnel in resolving problems involving procedural and technical matters. Provides assistance in resolving hardware and software problems with vendor technical support. Researches problems and recommends solutions.
• Engineering and Project Support - Provides support through system administration assistance, creating and maintaining documentation and collaborating with higher‑level administrators to enhance understanding of system operations.
• Workstation/Software Support - Installs, upgrades, and configures workstations and software.
• Estimates and Reports - Provides resource estimates and progress reports.
• Compliance - Ensures that work is accurate and in compliance with departmental or project quality standards. Ensures compliance with applicable policies, rules, and procedures.
• Data Security - Ensures security of customer data and applications in all phases of production.
• Common Duties - Participates in committees to develop technical standards and direction. Meets with customers and technical staff to determine information technology needs and requirements. Provides input for the planning and budget process.
• Professional Development - Participates in training and professional development sessions.
• Other Duties - Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees