IT Product Analyst (Hybrid Work Model)

Sentry Insurance Agency • Madison, WI

4d • Hybrid

About The Position

The IT Product Analyst applies business and technical expertise to analyze, design, test, and enhance core systems supporting insurance policy lifecycles. The work described covers commercial insurance policies, from quoting and issuance through endorsements and renewals, as well as 401(k) plans and Life and Annuity products. The analyst supports feature implementation aligned with IT product strategy and works with customers, business partners, and other stakeholders to deliver solutions that meet customer needs and business goals. The position may be filled at either the IT Business Analyst or IT Product Analyst level, depending on the selected candidate’s qualifications and experience.

The role uses technologies and tools including artificial intelligence, Excel, SQL, PowerPoint, Confluence, and Jira. Sentry describes a hybrid work model with work from home on Mondays and Fridays and office work on Tuesdays, Wednesdays, and Thursdays. Equipment is provided for working both at home and in the office.

Requirements

• Associate degree or equivalent work experience.
• Demonstrated ability to manage product requirements throughout the development lifecycle.
• Ability to cultivate respectful relationships with business partners and team members.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and ability to identify process improvement opportunities.

Nice To Haves

• Degree in Information Systems, Business Analysis, or a related discipline; a bachelor’s degree is preferred.
• Two years of related work experience preferred.
• Understanding of business processes, insurance products, and customer needs.
• Experience with 401(k) plans and Individual Life and Annuity products.
• Strong skills in office products, especially PowerPoint, Excel, Word, and OneNote, as well as Jira and Confluence.

Responsibilities

• Gather and document comprehensive business requirements and feature acceptance criteria, particularly for features involving external dependencies.
• Lead customer discussions to propose and implement features that align with product strategy, customer needs, and business goals.
• Communicate clearly in writing and through presentations to share information with stakeholders.
• Identify and address change management requirements with business partners to support smooth project transitions.
• Follow testing best practices and quality expectations, identify gaps, and implement changes that support continuous quality improvement.
• Analyze, design, test, and implement core system enhancements supporting insurance policy and product lifecycles.

Benefits

• Generous paid time off
• 8% 401(k) match
• Matching charitable gift program
• Bonus plan based on company performance
• Meal stipends
• Associate discounts
• Volunteer time off
• Equipment for working at home and in the office
• Learning and development resources, including Sentry University, LinkedIn Learning, and peer-led educational sessions and communities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree