Sr. Manager, Professional Services - Pipeline Software Suite (Hybrid Work Model)

Quorum Software•Houston, TX

5d•Hybrid

About The Position

The Sr. Manager, Professional Services serves as a People Leader in Quorum Software’s Global Services business unit, accountable for delivery of Quorum Pipeline Transaction Management (QPTM) and the broader Pipeline Software Suite for midstream customers. The role leads implementations, upgrades, cloud migrations, and legacy system replacements for natural gas and liquids pipeline and storage operators, while bringing deep knowledge of pipeline operations and regulatory processes to customer engagements. The manager leads a team of 15 or more employees, including consultants, project managers, and technical resources. They drive consistent delivery through standard methodologies and reusable assets; manage customer satisfaction, revenue, project quality, staffing, employee engagement, and retention; and build executive-level customer relationships. The role also partners across Sales, Support, Customer Success, Product, and Engineering, bringing customer and field insights into product roadmaps and helping customers adopt platform, AI, analytics, data, and integration capabilities as they are introduced. The position is based in Houston or Dallas, Texas, under a hybrid work model, and requires travel of up to 25%. The successful candidate must be eligible to work in the United States; the company will not pursue visa sponsorship. Employment is contingent on completing the listed background and verification checks.

Requirements

Bachelor’s degree or equivalent in technology or business.
Deep knowledge of the oil and gas pipeline industry, ideally natural gas transportation and storage, including nominations, scheduling, capacity release, contracts and rates, imbalances, invoicing and settlements, and FERC/NAESB regulatory requirements.
Working understanding of cloud/SaaS deployment, system integration, APIs, data, and reporting, and curiosity about AI and analytics in enterprise software.
At least 8 years of experience in software implementations, preferably large enterprise solution implementations and ideally pipeline or midstream transaction management systems.
At least 5 years of leadership experience managing teams of 10 or more.
Experience managing revenue, customer satisfaction, and project quality goals.
Ability to use MS Office applications, including Excel, Word, and PowerPoint.
Experience in customer-facing roles at the executive level.
Excellent verbal and written communication skills and ability to deliver presentations to all levels of an organization.
Ability to understand business goals and recommend approaches for continual improvement.
Strong organizational skills and ability to prioritize multiple responsibilities and projects.
Demonstrated ability to collaborate with peers in a team-oriented environment.
Effective project management and change management skills, including leading customers through significant technology and process change.
Strong leadership skills and ability to foster a positive and rewarding culture.
Strong interpersonal skills and ability to drive solutions across organizations.
Ability to travel up to 25%.
Eligibility to work in the United States; Quorum Software will not pursue visa sponsorship for this position.
Successful completion of the required criminal history, education, employment, driver’s license, and passport/ID checks.

Nice To Haves

Experience with Quorum Pipeline Transaction Management (QPTM) or comparable pipeline transaction management systems.
ETRM experience, such as deal capture, scheduling and logistics, risk, or settlements, and understanding of its connection to pipeline operations.
Experience with AI, analytics, or data platform initiatives, including helping customers adopt them and realize value.
Experience delivering cloud/SaaS and platform migration programs for energy customers.
Strong project management experience, preferably with agile methodologies.

Responsibilities

Lead delivery of QPTM and Pipeline Software Suite implementations, upgrades, cloud migrations, and legacy system replacements for natural gas and liquids pipeline and storage customers.
Guide customers on pipeline scheduling, capacity, contract, imbalance, invoicing, and FERC/NAESB regulatory processes, ensuring solutions reflect industry best practices.
Promote repeatability and consistency through standard delivery methodologies, accelerators, and reusable assets.
Manage and lead a high-performing team of 15 or more employees, including consultants, project managers, and technical resources.
Prepare the team and customers for Quorum’s platform transformation, building fluency in AI, analytics, data, and integration capabilities.
Partner with Product and Engineering to provide field insight to the roadmap and shape deployment of new platform, AI, and analytics capabilities.
Oversee QPTM integration with adjacent systems, including measurement systems such as Quorum FLOWCAL, accounting, ETRM, and commercial applications.
Manage quarterly customer satisfaction, revenue, and project quality goals.
Manage customer satisfaction across implementation projects, maintain relationships with customer leadership, and serve as an executive-level trusted advisor.
Coordinate staffing needs and ensure resources are appropriately managed and utilized.
Create a positive and rewarding workplace; monitor employee engagement and define plans to improve engagement and retention.
Support Sales activities by ensuring services messaging is accurate and clearly defined, and that Services participation meets quality standards.
Contribute to and communicate Company and Services organizational goals, and align key performance indicators across the business segment.
Drive collaboration across Sales, Support, Customer Success, Product, and Engineering.
Contribute to a strong team culture in the professional services organization.
Perform other duties as assigned.