IT Product Analyst II

Business Processing Solutions•Philadelphia, PA

2d•$70,000 - $85,000•Onsite

About The Position

The IT Product Analyst II is a seasoned product professional responsible for configuring, building, testing, deploying, and supporting application platforms throughout their lifecycle, with a strong focus on daily data file validation, reconciliation, and operational accuracy. This role partners closely with product management, development, and operations teams to deliver reliable, scalable, and supportable product capabilities. The IT Product Analyst II applies strong configuration practices, contributes to solution design decisions, and ensures product implementations meet functional, operational, and quality standards.

Requirements

Skilled in using excel for data validation, correction, and audits.
Sound analytical and problem-solving skills with the ability to assess systems end-to-end
Proven ability to translate ambiguous business needs into clear, actionable requirements
Working knowledge of file import and export processes and query systems
Strong written and verbal communication skills goals with technical and non-technical audiences
Experience supporting client implementations or multi-tenant product environments
High School Diploma or GED from an accredited institution
3+ years of experience in application configuration or a related IT role

Nice To Haves

Bachelor’s degree in Business, Information Technology, Computer Science, or a related field
Familiarity with product metrics, KPIs, and value measurement

Responsibilities

Monitor and review daily files received and sent via secure file transfer (SFTP) and alternatives
Validate file completeness, accuracy, and timeliness
Reconcile file data against source systems and control reports
Investigate, document, and resolve complex data discrepancies that impact downstream systems
Maintain audit trails and reconciliation documentation
Perform root-cause analysis and issue resolution
Provide production support and incident response for business-critical application workflows
Work with cross-functional teams to resolve defects
Use PL/SQL queries to create reports and validate data sets
Identify project populations and investigate workflow issues
Analyze system outputs to identify trends or anomalies
Support operational and analytical reporting needs
Design, create, maintain, and support ETL jobs that enable time-sensitive, high-volume, data processing
Monitor data processing jobs and troubleshoot failures
Validate inputs and outputs of automated data processes
Coordinate fixes or enhancements with technical teams
Document processes, procedures, and reconciliation steps
Participate in functional, integration, and regression testing
Support system enhancements and configuration changes
Identify opportunities to improve accuracy, efficiency, and controls
Perform other duties as assigned.