IT Product Analyst I

Business Processing Solutions•Philadelphia, PA

19h•Onsite

About The Position

The IT Product Analyst I is responsible for configuring, building, audit, testing, deploying, and supporting technology products throughout their lifecycle. This role partners closely with product management, development, and operations teams to deliver high-quality, scalable, and reliable product capabilities. The Product Analyst uses systemic processes and tools to avoid unexpected issues, maintain system stability, update system records, and support faster incident resolution.

Requirements

Strong problem-solving, analytical, and debugging skills
Experience translating business needs into technical or configuration-based solutions
Excellent written and verbal communication skills goals
Experience with Microsoft 365, strong Excel skills
Experience with SQL and Agile
Ability to travel to local offices
Ability to operate independently
Demonstrates a growth mindset
Comfortable working onsite
Comfortable working in a start-up environment
High School Diploma or GED from an accredited institution
0-3 years of experience in application configuration or a related IT role

Nice To Haves

Bachelor’s degree in business, Information Technology, Computer Science, or a related field
Experience supporting configurable enterprise applications
Experience supporting client implementations or multi-tenant product environments

Responsibilities

Collaborate with business stakeholders and product managers to understand product vision, objectives, and priorities
Participate in requirements elicitation and document functional and non-functional requirements for technology products and enhancements
Support backlog refinement activities, including prioritization, dependency identification, and scope clarification
Participate in the creation of test plans and execution of test plans to validate product functionality, data integrity, and user experience
Execute ETL jobs for proprietary and commercial products/applications
Communicate clearly with technical and non-technical stakeholders to ensure shared understanding of product changes
Design, develop, and enhance product features and services in collaboration with cross-functional product teams
Translate product and business requirements into well-architected, maintainable, and scalable technical solutions
Contribute to product backlog execution by implementing, testing, and delivering potentially shippable increments
Develop, execute, and maintain application workflows and configurations using approved frameworks and technologies
Participate in architectural and design discussions, providing recommendations where applicable
Assist in troubleshooting, root-cause analysis, and remediation for product issues
Partner with support and operations teams to ensure effective monitoring, documentation, and incident response
Participates in creation and maintenance of technical documentation and operational procedures
Create and maintain users and their access to application
Stay current with selected technologies, tools, and best practices and apply them appropriately
Perform daily reconciliations of records to ensure accuracy and completeness
Audit files and records to identify and resolve discrepancies
Verify counts/balances match across systems on a daily basis
Conduct routine data audits to ensure integrity of inventory records
Investigate and resolve variances between source documents and system records
Maintain daily reconciliation logs and escalate unresolved discrepancies
Perform other duties as assigned