About The Position
The Senior Architect, Enterprise Servicing shapes the enterprise architecture for an end-to-end member/patient servicing experience across digital self-service, contact center/voice, and supporting operational workflows. This role defines horizontal servicing capabilities, aligns line-of-business initiatives to the target state, and drives value-based roadmaps that improve customer experience, advocate effectiveness, and cost-to-serve. Partnering across Enterprise Architecture, Product, Technology, Operations, and business leaders, this role provides architectural direction in complex, fast-changing environments—clarifying options, influencing decisions, and translating business needs into actionable technology strategy. The architect operates with high autonomy, executing from intent rather than instruction, and serves as a trusted advisor at executive and delivery levels. Depth across all domains is not required; success depends on setting clear direction, enabling alignment, and partnering effectively with platform, data, AI, and operations teams.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related field (advanced degree preferred)
- 8+ years in software engineering, infrastructure, or architecture
- Proven enterprise architecture experience (target states, capability maps, standards, multi-year roadmaps)
- Demonstrated ability to influence enterprise decisions across business and technology teams
Nice To Haves
- Healthcare and servicing domain experience
- AI capabilities delivered to production
- CCaaS / voice platforms and omnichannel servicing
- Workforce management, knowledge transformation, and service orchestration
Responsibilities
- Define target-state architectures, roadmaps, and reference patterns
- Drive enterprise alignment by clarifying trade-offs, dependencies, and sequencing
- Shape omnichannel servicing patterns and AI-enabled capabilities
- Optimize portfolio investments for value, scalability, and sustainability
- Communicate architecture direction clearly to executive and technical audiences
- Enable adoption through guardrails, patterns, coaching, and partnership
Benefits
- The Cigna Group has a tobacco-free policy
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
