IT Platform Admin

company•City of Utica, NY

3h•$60,410 - $157,978

About The Position

The IT Platform Administrator acts as a liaison between business and technical resources, ensuring the availability and successful operation of applications for users. The role monitors, responds to, and troubleshoots incidents; installs, upgrades, and maintains applications; identifies opportunities for self-service and automation; and performs periodic audits to maintain application compliance. The Administrator works with multiple departments to advocate for stakeholders and the best interests of supported platforms. The position is classified across four levels, with progressively broader responsibility, independence, technical expertise, decision-making, leadership, and mentoring expectations. Accountabilities include enterprise platform administration, system reliability and performance, access and security, incident resolution, documentation, vendor coordination, risk management, application strategy, and support for business-critical projects. All levels participate in an on-call production support rotation, including off-hours.

Requirements

Associate degree in Computer Science, Information Technology, Management Information Systems, Business, Analytics, or a relevant field; alternatively, three years of related work experience.
Basic knowledge of structured systems analysis and design, including systems administration, user support, project management, data integrity, and data-gathering techniques.
Basic knowledge of relevant operating systems, such as Linux and/or Windows.
Basic knowledge of programming or scripting languages, such as PowerShell, Python, Bash, or SQL.
Basic knowledge of relational database management systems, such as Oracle, SQL Server, or AWS Redshift.
Basic knowledge of cloud platforms, such as Azure, AWS, Salesforce, Pega, or GCP.
Basic knowledge of monitoring tools, load balancers, and high-availability architectures and strategies.
Basic knowledge of the ITIL process framework, including Incident Management, Problem Management, Change Management, and Service Level Management.
Basic quality skills, especially root-cause analysis and technical problem-solving.
Basic knowledge of source-control processes and tools.
Basic knowledge of application delivery, management structures, and reporting procedures, including familiarity with Agile development methodologies.
Intermediate written and verbal communication skills across multiple communication channels.
Intermediate ability to work independently, manage multiple tasks and deadlines, and prioritize and organize workload.
At Level II, intermediate knowledge of relevant operating systems, scripting languages, and database management systems in distributed environments, and intermediate experience with computing-resource management and optimization.
At Level II, intermediate knowledge of content integration application administration, such as Content Navigator, WebSphere Application Server, Microsoft IIS, and/or Web Services.
At Level II, intermediate knowledge of ETL tools, such as Informatica, Azure Data Factory, Databricks, and/or AWS Glue.
At Level II, intermediate knowledge of Active Directory or application-based security roles, including role-based security practices.
At Level II, intermediate knowledge of security, compliance, and audit policies and procedures; intermediate Disaster Recovery experience; and intermediate ability to support application development through research, design, and implementation.
At Level II, intermediate experience in SDLC (S2E), DevOps practices, developing process and training documentation, and facilitating presentations.
At Level III, advanced experience administering the listed applications and application integration tools, advanced knowledge of technologies beyond core administration, and advanced Disaster Recovery experience.
At Level III, advanced skill in setting strategic vision aligned with business objectives; advanced experience securing enterprise platforms on-premises, in Azure or AWS, or through application-based role security; advanced SDLC (S2E) and DevOps experience; and advanced experience presenting technical information to stakeholders at all organizational levels.
At Level IV, expert knowledge of organizational technology and technologies related to the core administration function, plus intermediate competency in team or technical leadership, facilitation, and project leadership.
Ability to work for prolonged periods sitting and/or standing at a workstation and using a computer.
Ability to work at a workstation viewing a computer and using a keyboard, mouse, and/or phone for three or more hours at a time.
Ability to travel across the Health Plan service region for meetings and/or training as needed.
Ability to work continuously in a home office for business continuity.

Nice To Haves

Prior professional, internship, or co-op experience with enterprise-scale platforms.
At Level II, a bachelor's degree in a related field.
At Level II, basic knowledge of content-store application administration or relevant counterparts, such as FileNet Content Manager, Content Manager On Demand, Alfresco, and/or data lakes.
At Level III, intermediate health insurance experience.
At Level IV, an advanced degree.

Responsibilities

Install, configure, troubleshoot, patch, and maintain enterprise software platforms to support reliable, highly available, well-performing applications.
Test, troubleshoot, optimize the performance of, and maintain applications.
Monitor system uptime and performance, and maintain application configurations and backups to support recovery within stakeholder specifications.
Manage and optimize user and system accounts, network rights, and access to integrated systems in accordance with organizational and regulatory policies.
Work with cross-functional teams, developers, QA personnel, business teams, internal teams, and vendors to triage incidents and resolve issues.
Document ticket resolutions, including root-cause analysis, and use the organization's support ticketing system to analyze procedures, identify and escalate issues, and develop resolutions.
Prepare and maintain documentation in accordance with standards and change-management controls, and provide release-documentation feedback to Release Management and development teams.
Participate in the on-call production support rotation, including off-hours.
At Level II, identify system risks and issues, recommend improvements, and plan for growth, upgrades, and other system activities.
At Level II, serve as a subject matter expert in business and technical discussions, determine requirements, improve application utilization and functionality, and make changes to meet stakeholder needs.
At Level II, coordinate with vendors on application changes, review releases for system impact, and propose improved uses of technology based on business, product, system, and stakeholder needs.
At Level II, identify best practices, help establish and monitor organizational standards and controls, and define and implement application-security processes.
At Level III, mentor less experienced team members, troubleshoot complex application issues, and support developers and vendors in resolving them.
At Level III, research new technologies, assess organizational risks, and recommend strategy updates or changes in strategic direction.
At Level III, lead meetings and develop agendas and tasks to support effective application deployment and use; develop training, communications, and process documentation; and facilitate presentations.
At Level IV, advise leadership, lead business-critical application projects, and consider technology cost optimization when designing and recommending solutions.
At Level IV, mentor technical staff and lead internal strategic efforts.
Support the Lifetime Healthcare Companies' mission and values, follow the Corporate Code of Conduct and Lifetime Way values, and protect member privacy.
Maintain regular and reliable attendance and perform other functions as assigned by management.