IT Platform Admin

Excellus BCBS•Utica, NY

1d•$60,410 - $157,978

About The Position

The IT Platform Administrator serves as a liaison between business and technical resources, ensuring applications are available and operate successfully for users. The role monitors, responds to, and troubleshoots incidents; installs, upgrades, and maintains applications; and identifies opportunities for self-service and automation. It also includes periodic audits, application compliance, and frequent collaboration with departments to advocate for stakeholder and platform needs. Responsibilities and scope vary by classification level. Level I covers enterprise application installation, configuration, maintenance, monitoring, access management, incident resolution, documentation, and participation in off-hours on-call support. Level II adds proactive risk management, subject-matter expertise in business requirements, vendor coordination, release impact review, and defining application security processes. Level III includes broad technical expertise, mentoring, complex troubleshooting, technology strategy recommendations, and leading meetings, training, and presentations. Level IV serves as a trusted advisor to leadership, leads business-critical application projects and strategic efforts, optimizes technology costs, and mentors technical staff. The position requires regular and reliable attendance, adherence to corporate conduct and privacy policies, and support for the Lifetime Healthcare Companies’ mission and values. Physical requirements include extended work at a computer workstation, travel across the Health Plan service region for meetings or training as needed, and the ability to work from a home office for business continuity. The posting notes that remote work may be considered case by case.

Requirements

Associate degree in Computer Science, Information Technology, Management Information Systems, Business, Analytics, or a relevant field; alternatively, three years of related work experience.
Basic knowledge of structured systems analysis and design, particularly systems administration, user support, project management, data integrity, and data-gathering techniques.
Basic knowledge of relevant operating systems, including Linux and/or Windows.
Basic knowledge of programming or scripting languages such as PowerShell, Python, Bash, or SQL.
Basic knowledge of relational database management systems such as Oracle, SQL Server, or AWS Redshift.
Basic knowledge of cloud platforms such as Azure, AWS, Salesforce, Pega, or GCP.
Basic knowledge of monitoring tools, load balancers, and high-availability architectures and strategies.
Basic knowledge of the ITIL framework, including Incident, Problem, Change, and Service Level Management.
Basic quality skills, especially root cause analysis and technical problem-solving.
Basic knowledge of source control processes and tools.
Basic knowledge of application delivery, management structures, and reporting procedures, including familiarity with Agile development methodologies.
Intermediate written and verbal communication skills across multiple communication channels.
Intermediate ability to work independently, manage multiple tasks and deadlines, and prioritize and organize workload.
At Level II, intermediate knowledge of operating systems, scripting languages, and database management systems in distributed environments, and intermediate experience with computing resource management and optimization.
At Level II, intermediate knowledge of content integration application administration, such as Content Navigator, WebSphere Application Server, Microsoft IIS, or Web Services.
At Level II, intermediate knowledge of ETL tools such as Informatica, Azure Data Factory, Databricks, or AWS Glue.
At Level II, intermediate knowledge of Active Directory or application-based security roles, including role-based security practices.
At Level II, intermediate knowledge of security, compliance, and audit policies and procedures; intermediate Disaster Recovery experience; and intermediate ability to support application development initiatives through research, design, and implementation.
At Level II, intermediate experience with SDLC (S2E) and DevOps practices, and with developing process and training documentation and facilitating presentations.
At Level III, advanced experience administering the listed applications and application integration tools, advanced knowledge of technologies outside the core administration function, and advanced Disaster Recovery experience.
At Level III, advanced ability to set strategic vision aligned with business objectives and secure enterprise platforms on-premises, in Azure or AWS, or through application-based role security.
At Level III, advanced experience in SDLC (S2E) and DevOps practices and in presenting technical information to stakeholders across all organizational levels.
At Level IV, expert knowledge of organizational technology and technologies related to the core administration function, plus intermediate competency in team or technical leadership, facilitation, and project leadership.
Ability to work for prolonged periods sitting and/or standing at a workstation and using a computer; ability to view a computer and use a keyboard, mouse, and/or phone for three or more hours at a time.
Ability to travel across the Health Plan service region for meetings and/or training as needed and to work in a home office continuously for business continuity.

Nice To Haves

Prior professional, internship, or co-op experience with enterprise-scale platforms.
At Level II, a bachelor’s degree in a related field.
At Level II, basic knowledge of content store application administration or related technologies such as FileNet Content Manager, Content Manager On Demand, Alfresco, or data lakes.
At Level III, intermediate health insurance experience.
At Level IV, an advanced degree.

Responsibilities

Install, configure, troubleshoot, patch, and maintain enterprise software platforms to support reliable, highly available, well-performing systems.
Test, troubleshoot, optimize the performance of, and maintain applications.
Monitor system uptime and performance, maintain application configurations and backups, and support recoverability according to stakeholder specifications.
Manage and optimize user and system accounts, network rights, and access to integrated systems in accordance with organizational and regulatory policies.
Collaborate with cross-functional teams, developers, QA personnel, and business teams to triage incidents and facilitate resolution; document resolutions and root cause analyses.
Use the organization’s support ticketing system and work with internal teams and vendors to analyze procedures, escalate issues, and develop resolutions.
Prepare and maintain documentation required by standards and change management controls, and provide release-documentation feedback to Release Management and development teams.
Participate in an off-hours on-call production support rotation.
Support the Lifetime Healthcare Companies’ mission and values, follow the Corporate Code of Conduct, and maintain member privacy in accordance with corporate policies and procedures.
At Level II, proactively identify system risks and issues and recommend plans for growth, improvements, upgrades, and other system activities.
At Level II, serve as a subject matter expert to determine business requirements and improve supported application utilization and functionality; make changes to better accommodate stakeholder needs.
At Level II, coordinate with vendors regarding application functionality changes, review software releases for impact, and recommend new or improved uses of technology.
At Level II, identify best practices, participate in organizational standards and controls, and define and implement application security processes.
At Level III, provide broad software, systems, and vendor expertise; mentor less experienced team members; and assist developers and vendors with complex troubleshooting.
At Level III, research new technologies and recommend strategy updates or changes while considering organizational risks.
At Level III, lead meetings and develop agendas and tasks to support effective application deployment and use; develop training, communications, and process documentation, and facilitate presentations.
At Level IV, advise leadership, lead business-critical application projects and internal strategic efforts, consider technology cost optimization in solution recommendations, and mentor technical staff.
Perform other functions as assigned by management.