IT Performance Analyst, Digital Products
About The Position
The IT Performance Analyst, Digital Products is responsible for monitoring, analyzing, and optimizing the performance of Unilode’s digital solutions. This role ensures data-driven decision-making, continuous improvements, and service excellence through reporting and performance insights. This role requires a proactive approach to performance monitoring and issue resolution. The ability to manage multiple datasets, create meaningful reports, and support various stakeholders is essential. Flexibility may be required to accommodate urgent business needs and system monitoring. This is an overview of the role’s scope and its alignment with Unilode’s competencies and values. It is not an exhaustive list of responsibilities but serves as a guide to the key expectations and contributions of the position. Flexibility may be required to adapt to business needs.
Requirements
- Bachelor's degree in IT, Data Analytics, or a related field.
- 3+ years of experience in IT performance analysis, reporting, or business intelligence.
- Strong proficiency in data visualization tools (Power BI, Tableau, or similar).
- Experience with SQL, data analysis, and KPI reporting.
- Strong problem-solving skills and ability to translate data into actionable insights.
Responsibilities
- Monitor and Analyse Digital Product Performance
- Track and report on key performance indicators (KPIs) for Unilode’s digital solutions.
- Identify trends, anomalies, and areas for improvement through performance analysis.
- Work with technical teams to diagnose and resolve performance-related issues.
- Monitor and maintain health of IoT data collection network.
- Develop and Maintain Performance Dashboards
- Design and manage real-time dashboards for product and service performance tracking.
- Ensure data accuracy and consistency across all reporting tools and platforms.
- Provide actionable insights to stakeholders to enhance product efficiency.
- Support Continuous Improvement Initiatives
- Recommend improvements to product design, infrastructure, and service delivery based on analysis.
- Collaborate with IT and business teams to enhance system reliability and performance.
- Assist in defining performance benchmarks and best practices for Unilode’s digital products.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
