IT/OT Systems Engineer

Grifols•Clayton, NC

1d•Onsite

About The Position

The IT/OT Systems Engineer is the primary IT contact for Operational Technology (OT) and laboratory technology stakeholders at the Clayton and RTP sites. The role connects Manufacturing, Laboratories, and IT to help keep OT and laboratory systems and supporting infrastructure available, stable, secure, compliant, and aligned with enterprise standards. It works with Automation, Engineering, Quality, site users, application owners, cybersecurity, central infrastructure teams, managed service providers, and technology vendors to organize demand and coordinate incidents, service requests, changes, lifecycle work, and projects. This is a hands-on engineering role involving infrastructure administration, system troubleshooting, application installation and support, patching, backup and recovery, connectivity support, documentation, and routine operational work under approved procedures and change controls. The engineer coordinates local delivery, communicates business impact, and validates stakeholder acceptance and transition to production support. The position supports systems and infrastructure such as servers, virtualization, storage, backup, network connectivity, endpoints, interfaces, and related platforms. It also coordinates service providers and vendors, supports incident response and recovery, maintains technical documentation, and contributes to lifecycle planning, cybersecurity, compliance, and continuous improvement. Work is performed in an office environment, with frequent driving to site locations and occasional travel within the United States.

Requirements

Advanced experience supporting IT/OT infrastructure, manufacturing systems, laboratory systems, site infrastructure, or comparable technology operations.
Hands-on knowledge of Windows server and endpoint administration, virtualization, networking, storage, backup and recovery, identity and access dependencies, and application support.
Experience troubleshooting complex issues across infrastructure, applications, connectivity, vendors, and operational processes.
Strong understanding of IT service management processes, including incident, request, problem, change, configuration, asset, and risk management.
Ability to work effectively with Manufacturing, Laboratories, Automation, Engineering, Quality, application teams, cybersecurity, and central IT organizations.
Ability to translate operational needs into structured technical requirements and coordinate implementation through the correct ownership path.
Experience coordinating managed service providers, vendors, central IT teams, or cross-functional delivery teams.
Detail-oriented and organized, with the ability to manage multiple priorities while maintaining focus on operational impact, compliance, data integrity, and cybersecurity.
Bachelor's degree in Information Systems, Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.
Typically at least five years of related experience.
Ability to communicate complex information and ideas clearly, and to listen to and understand spoken information.
Ability to work independently with little guidance, plan work schedules to meet goals, interact with others, handle sensitive information, work with diverse groups to obtain consensus, and apply abstract principles to complex conceptual issues.
Able to perform the stated occupational demands, including frequent sitting and hand movements, occasional walking and neck bending or twisting, lifting and carrying up to 25 pounds, and frequent driving to site locations.

Nice To Haves

Experience in pharmaceutical, biotechnology, healthcare, regulated manufacturing, or GxP laboratory environments.
Experience supporting industrial control or manufacturing platforms, laboratory systems, industrial networks, manufacturing applications, or validated computerized systems.
Knowledge of virtualization platforms, Windows Server, Active Directory, TCP/IP networking, firewalls, backup technologies, monitoring, patching, and endpoint-management tools.
Awareness of infrastructure qualification, computer system validation, data integrity expectations, cybersecurity controls, and formal change control.
Experience with ServiceNow or an equivalent IT service management and configuration management platform.
Relevant certifications or training in ITIL, networking, infrastructure, virtualization, cybersecurity, Microsoft technologies, or OT security.

Responsibilities

Act as the primary IT contact for Manufacturing OT and Laboratory technology stakeholders at the Clayton and RTP sites.
Serve as the operational link between Manufacturing, Laboratories, and IT for technology services, risks, demand, incidents, changes, and projects.
Build working relationships with Manufacturing, Laboratories, Automation, Engineering, Quality, application owners, central IT teams, cybersecurity, and service providers.
Understand site processes, operational constraints, critical systems, and technology dependencies.
Communicate technology risks, service impacts, priorities, and recovery status to stakeholders and IT teams.
Provide hands-on support for OT and laboratory systems and supporting infrastructure, including servers, virtualization, storage, backup, network connectivity, endpoints, interfaces, and related platforms.
Perform approved system administration, troubleshooting, application installation, configuration support, patching, backup and recovery, account coordination, and operational maintenance.
Diagnose issues across infrastructure, applications, networks, endpoints, vendors, and business processes; engage the appropriate resolver group when escalation is required.
Support system lifecycle activities, including deployments, upgrades, obsolescence planning, migrations, qualification or validation support, decommissioning, and documentation updates.
Maintain technical documentation, support procedures, inventories, dependency information, and knowledge for production support.
Help ensure OT and laboratory technology services remain available, stable, secure, and compliant with corporate standards and applicable regulated-environment requirements.
Monitor and address operational risks, recurring issues, capacity constraints, unsupported components, cybersecurity gaps, backup concerns, and single points of failure.
Apply enterprise infrastructure and cybersecurity standards in coordination with relevant technology, security, OT, application, and site teams.
Follow incident, request, problem, change, configuration, asset, and risk-management processes, including approvals and evidence requirements.
Support infrastructure readiness for manufacturing and laboratory initiatives, facility changes, application deployments, audits, inspections, shutdowns, and other operational events.
Collect and qualify OT and laboratory technology demand and translate operational needs into technical requirements, outcomes, dependencies, risks, acceptance criteria, and support expectations.
Coordinate local technical activities for projects while ensuring enterprise standards, site procedures, cybersecurity requirements, and change controls are followed.
Ensure the appropriate IT owner, application owner, service provider, vendor, or enterprise technology team is engaged for each activity.
Validate technical readiness and stakeholder acceptance before production use and ensure handover to the designated support organization.
Coordinate work delivered by managed service providers, central IT teams, application teams, engineering partners, and OT or laboratory technology vendors.
Provide service providers with site context, priorities, access coordination, technical information, and stakeholder engagement; monitor service quality and follow-through and escalate concerns as needed.
Coordinate vendor access and on-site or remote activity in accordance with cybersecurity, safety, change-control, and site requirements.
Ensure vendor and service-provider documentation is complete, reviewed, retained, and handed over for production support.
Provide technical response and local coordination during incidents or significant service disruptions affecting manufacturing or laboratory operations.
Assess and communicate operational impact, engage required technical teams, and support recovery, root-cause analysis, post-incident review, and corrective actions.
Maintain focus on safe recovery, data integrity, compliance, business continuity, and approved technical standards.
Build and refresh technical skills relevant to OT and laboratory environments; identify improvements to reliability, support processes, documentation, vendor performance, lifecycle management, and stakeholder experience.
Capture recurring challenges and provide structured input to enterprise technology teams, cybersecurity, application owners, service providers, and management.
Support adoption of global technology programs in OT and laboratory environments and communicate local impacts, dependencies, readiness needs, and risks.
Help preserve site technical knowledge so critical manufacturing and laboratory services remain supportable and resilient.