IT/OT Service Engineer

R.E. Mason•Aiken, SC

10d

About The Position

R.E. Mason is seeking an OT Engineer to join its IT/OT Services Team. The role focuses on implementing, troubleshooting, and maintaining operational technology systems and on assessing, installing, and maintaining secure networking, OT cybersecurity, and industrial software solutions. The engineer works with other teams to improve operational efficiency and supports system reliability and security. This is a customer-facing role involving travel to customer manufacturing sites to commission and maintain control systems. Candidates must work professionally with customers under pressure during process startups and troubleshooting. Approximately 75% of the work is performed onsite at customer facilities within driving distance of an office, and approximately 25–50% overnight travel is expected for multi-day engagements. The position may require responding to emergency service requests as needed.

Requirements

0–2 years of experience in OT technician or engineering roles, such as process automation, system integration, or process control.
Familiarity with OT software and hardware solutions.
Familiarity with OT systems, protocols, architectures, and technologies, including SCADA, PLC, and DCS industrial control systems.
Ability to respond to emergency service requests as needed.
Knowledge of industrial safety practices and personal protective equipment (PPE).
U.S. citizenship and a valid driver’s license.
Bachelor of Science degree in Computer Engineering, Information Technology, Electrical Engineering, Computer Science, or a similar technical field.
Ability to work professionally with customers under pressure during process startups and troubleshooting.
Ability to perform the physical activities listed for the role, including lifting up to 50 pounds.

Nice To Haves

Experience with OT systems such as control systems, PLC, DCS, historians, and SCADA.
Knowledge of secure network architectures for critical infrastructure environments.
Experience with networking, switches, and firewalls.
Experience with vulnerability monitoring and asset management.
Experience with endpoint security, whitelisting, and SIEM.
Experience with backup and recovery.
Experience with virtualization.
System administration capabilities.
Experience with data integration and data historians.
Ability to install and troubleshoot Microsoft operating systems and troubleshoot computer-related issues.
Experience with industrial software packages, including plant wireless solutions, vibration monitoring, asset management systems, plant historian systems, data lakes, and OPC UA middleware.
Relevant certifications such as CompTIA Security+, CCNA, or ISA CAP.
Experience with OT cybersecurity assessments and cybersecurity program implementation and planning.

Responsibilities

Perform routine maintenance, updates, and patches on OT systems and assess systems for performance, security, and improvement opportunities.
Provide technical support and troubleshooting for OT hardware, software, networks, and industrial equipment.
Assist with integrating OT systems, applications, and technologies into existing infrastructure, ensuring compatibility and secure operation.
Oversee and monitor OT networks, including LAN, WAN, and industrial networks, to support stability, reliability, and security.
Install and maintain OT networking and cybersecurity hardware and software solutions.
Install and maintain industrial software for reliability, historians, middleware, and reporting, enabling plant-floor data connections to on-premises and cloud-based solutions.
Maintain inventories and documentation for OT hardware, software licenses, and industrial equipment.
Conduct OT infrastructure assessments and vulnerability analyses based on ISA 62443 and NIST, identifying weaknesses and prioritizing mitigation efforts.
Develop and maintain documentation, procedures, and technical manuals related to OT systems, configurations, and processes.
Travel to customer manufacturing sites to commission and maintain control systems.

Benefits

Participation in the Employee Stock Ownership Program (ESOP).
Retirement plan, including a Safe Harbor contribution.
Medical, dental, and vision insurance.
Employer-paid life insurance and long-term disability insurance.
Paid leave options including vacation, sick leave, personal leave, R.E. Mason Way Half Day, jury duty, and bereavement leave.
Paid parental leave.
Paid company holidays.
Career Development Program.
Retirement and Financial Wellness program.
Employee Assistance Program (EAP).
Alternative/hybrid work schedules.