IT-OT System and Security Support

Haywood EMC•Waynesville, NC

About The Position

The IT/OT Systems Support Specialist helps ensure the cooperative’s information technology, operational technology, and communication systems are efficient, reliable, secure, and cost-effective. The role provides day-to-day support for users and technology environments, including computers, servers, network devices, software, and IT/OT security systems. The specialist works with departments and employees to understand their needs, resolve technology issues, and maintain systems that support safe and effective business operations. The specialist monitors, maintains, and troubleshoots computer hardware, operating systems, business applications, servers, network equipment, and related infrastructure. The role also supports IT/OT security practices, proactively identifies technology needs, and helps recommend practical improvements aligned with security requirements, operational priorities, and budget. The specialist communicates technical information clearly, provides responsive user support, and collaborates with coworkers, department representatives, and service providers to maintain dependable service and minimize disruption. Duties may evolve with the cooperative’s technology environment and operational requirements.

Responsibilities

Monitor, maintain, and troubleshoot computer hardware, operating systems, business applications, servers, network equipment, and related infrastructure.
Install and configure equipment and software, manage system updates, and support user accounts and access.
Document system configurations and service activities.
Coordinate repairs and vendor support as needed.
Maintain security tools, support access controls, identify potential vulnerabilities, and escalate suspected incidents according to established procedures.
Engage with departments and employees to identify current and emerging technology needs, gather feedback, and evaluate system use.
Help recommend practical technology improvements that align with security requirements, operational priorities, and budget.
Communicate technical information clearly and provide guidance to help employees use systems effectively and securely.
Diagnose and resolve hardware, software, connectivity, and access problems, prioritizing requests according to urgency and business impact.
Support communications systems and assist with technology projects, equipment deployments, system testing, and continuity or recovery activities.
Collaborate with coworkers, department representatives, and service providers to maintain dependable service and minimize disruption.