IT-OT System and Security Support
About The Position
The IT/OT Systems Support Specialist helps ensure the cooperative's information technology, operational technology, and communication systems are efficient, reliable, secure, and cost-effective. The role provides day-to-day support for company users and technology environments, including computers, servers, network devices, software, and IT/OT security systems. The specialist works with departments and employees to understand their needs, resolve technology issues, and maintain systems that support safe, effective business operations. The specialist monitors, maintains, and troubleshoots computer hardware, operating systems, business applications, servers, network equipment, and related infrastructure. The role includes installing and configuring equipment and software, managing system updates, supporting user accounts and access, documenting configurations and service activities, and coordinating repairs or vendor support. The specialist also assists with IT/OT security practices, including maintaining security tools, supporting access controls, identifying potential vulnerabilities, and escalating suspected incidents according to established procedures. A key part of the position is proactively engaging with departments and employees to identify current and emerging technology needs. The specialist gathers feedback, evaluates system usage, and helps recommend practical improvements aligned with the cooperative's security requirements, operational priorities, and budget. They communicate technical information clearly and help employees use systems effectively and securely. The role provides responsive user support by diagnosing and resolving hardware, software, connectivity, and access problems, prioritizing requests according to urgency and business impact. It may include supporting communications systems and assisting with technology projects, equipment deployments, system testing, and continuity or recovery activities. The specialist collaborates with coworkers, department representatives, and service providers to maintain dependable service and minimize disruption. Success requires sound technical judgment, a service-oriented approach, attention to security and documentation, and the ability to balance immediate support needs with long-term system reliability. Duties may evolve with the cooperative's technology environment and operational requirements.
Responsibilities
- Monitor, maintain, and troubleshoot computer hardware, operating systems, business applications, servers, network equipment, and related infrastructure.
- Install and configure equipment and software and manage system updates.
- Support user accounts and access.
- Document system configurations and service activities.
- Coordinate repairs and vendor support as needed.
- Maintain IT/OT security tools, support access controls, identify potential vulnerabilities, and escalate suspected incidents according to established procedures.
- Engage with departments and employees to identify current and emerging technology needs, gather feedback, and evaluate system usage.
- Help recommend practical technology improvements aligned with security requirements, operational priorities, and budget.
- Communicate technical information clearly and provide guidance to help employees use systems effectively and securely.
- Diagnose and resolve hardware, software, connectivity, and access problems, prioritizing requests by urgency and business impact.
- Support communications systems and assist with technology projects, equipment deployments, system testing, and continuity or recovery activities as needed.
- Collaborate with coworkers, department representatives, and service providers to maintain dependable service and minimize disruption.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
