IT Ops Specialist

TD•Mississauga, ON

4d•Onsite

About The Position

This Senior Analyst role reports directly to the Sr. Manager of Network Operations. The position is expected to provide senior level troubleshooting expertise including on-call pager rotation duties, to help fix incidents and issues. The role belongs in the L2 support team which is accountable to help resolve critical/escalated network incidents. Overall, the network operations department comprises of the L1/NOC (Network Operational Centre) team that operates on a 24/7 shift-based schedule, the L2 (Tech Response) team, the network Performance and Capacity (P&C) team an operational automation function as well. The primary accountability of the L2/TR team is to keep the lights on for all critical network services on a global basis.

Requirements

10+ years of solid hands-on relevant experience on Wired and Wireless technologies including Routing/Switching, Firewalls, Load Balancing, Cloud, SD-WAN, QoS, VoIP, Optical, DHCP, DNS, Monitoring Tools, CDN, etc.
Expert level trace analysis skills are a must.
Experience supporting a large and complex network environment, preferably with adequate operational hands-on experience.
Experience in exploring and implementing automation for Proactive monitoring and reducing incident resolution time.
Flexible with on call & rotation and shift timing.
Adequate knowledge and experience to support platforms like.
Adept at analyzing network traces to identify root cause quickly.
Operations mind set is a must.
Supervisory as well as Sr. Consulting type skills are necessary.
Deep technical knowledge for platforms and the way applications interact with the network are a must.
Technical skills need to be wide and deep.
Knowledge of new areas like Cloud, SaaS, ACI, SDWAN, etc. are key.
Strong leadership skills in troubleshooting complex incidents in a time sensitive manner and articulate technical issues concisely to senior management.
Dependable, innovative, accountable, passionate, transparent and collaborative.
Strong knowledge of networking technologies and platforms including Cloud, SD-WAN, Wireless, Firewalls, Load Balancers, Routing and Switching, QoS, VoIP, Optical, Monitoring Tools, DHCP, DNS and CDN(content delivery), etc.
Soft skills – working with people and resolving conflicts.
Fully hands on resource with ability to multitask, prioritize and deal with challenges in real time.
Well qualified with deep and wide skills in all major areas of technology that are important to us, e.g., Palo Alto Firewalls, F5 Load Balancers, SDWAN technologies Cisco/Aruba, SASE, Cloud, etc. and experience using latest tool sets including very deep Wireshark/Extrahop sniffing skills, etc.

Nice To Haves

Having CCIE , F5, Palo Alto, DC and SDWAN qualifications will be an definite plus.
New technologies like ACI and DNAC are a plus.

Responsibilities

Provide senior level troubleshooting expertise.
Perform on-call pager rotation duties.
Fix incidents and issues.
Resolve critical/escalated network incidents.
Keep the lights on for all critical network services on a global basis.
Analyze network traces to identify root cause quickly.
Identify and fix issues, and tirelessly pursue fixing the root cause with other teams as necessary to avoid future incidents.
Perform queue management if and when needed.
Direct other colleagues towards resolution.
Troubleshoot across network platforms, including wired and wireless, F5 load balancing and Palo Alto firewalls.
Troubleshoot complex incidents in a time sensitive manner.
Articulate technical issues concisely to senior management.
Use Automation as well as advanced network management tooling to help resolve incidents quickly and efficiently.
Support platforms like ACI and DNAC.
Explore and implement automation for proactive monitoring and reducing incident resolution time.
Be dependable, innovative, accountable, passionate, transparent and collaborative.
Work with people and resolve conflicts.