Deposit Ops Specialist

FIRSTAR BANK•Muskogee, OK

1d•Onsite

About The Position

The Deposit Operations department is responsible for supporting products and services, including ACH, wire processing, online banking, and debit cards in addition to other back office related job duties. Deposit Operations also serves as support for Retail Operations.

Requirements

High level of professionalism.
Interpersonal/service-oriented skills and aptitude.
Ability to build professional relationships with coworkers and customers.
High integrity and outstanding work ethic; ability to maintain confidentiality is a requirement.
Ability to make timely, accurate and quality decisions.
Excellent written and oral communication skills as well as the ability to read and understand policies and procedures.
Strong attention to detail.
Strong computer skills: ability to work efficiently within multiple systems at the same time which include internal/external applications and the Microsoft Office Suite.
Proactive; desire to identify opportunities rather than react to problems.
Ability to respond in a fast paced, fluid environment while maintaining a service-oriented mindset and excellent organizational skills.
Strong sense of initiative; self-motivated.
Minimum one (1) year experience working in an office and/or customer service environment, preferably in a bank.
High School Diploma, or equivalent.

Responsibilities

Assist customers with all questions regarding complex account services such as: charge offs, closed accounts, charge backs, change of address, dormant accounts, stop payments, online banking, bill pay, mobile deposit and debit cards
Reconcile internal bank accounts and general ledgers
Process daily Incoming and Outgoing Wires
Perform ACH functions such as: Exceptions, Returns, Disputes
Check processing
Process Fed Check adjustments
Review and approve Mobile Deposit exceptions
Process collection items from branches
Develop working knowledge of all tasks within the Deposit Operations Department.
Serves as a backup for answering rollover incoming phone calls from our Customer Care Center
Support Retail Operations department by answering questions as needed
Maintain knowledge of and ensure compliance with applicable regulatory requirements and internal policies and procedures.
Recognize irregular, suspicious, or fraudulent transactions and advise Senior Management.
Maintain and demonstrate knowledge of current bank products and services to provide accurate guidance and cross sell to customers.
Meet personal SMART goals
Complete annual training as required.
Participate in bank/community activities.
Other duties as assigned.