IT Ops Manager
General Medicine
•Hybrid
About The Position
This is General Medicine's first IT hire. You'll own the full IT function end-to-end: systems administration, vendor management, device lifecycle, security operations, and compliance groundwork. This is not a delegator role. You'll be hands-on from day one, setting up systems, auditing our SaaS stack, locking down our security posture, and building the processes that scale with the company. You're the kind of person who finds a broken process and fixes it before anyone asks.
Requirements
- 7–10 years of IT experience, with demonstrated breadth across systems administration, security, and vendor management
- Startup experience required. You've built IT infrastructure before, not just maintained it
- Healthcare and HIPAA experience required
- Experience supporting hybrid and remote teams required
- Hands-on with MDM platforms, IAM, Google Workspace administration, and SaaS management
Nice To Haves
- security experience (endpoint protection, risk assessments, awareness training) strongly preferred
- marketplace or healthtech experience preferred
- Get energized by building systems from scratch and leaving things better than you found them
- Love helping people in real-time
- Can context-switch between big-picture thinking and fixing a broken laptop policy in the same afternoon
- Have strong opinions about how IT should work at a company like ours — and the experience to back them up
- Are genuinely excited about the problem we're solving in healthcare
Responsibilities
- Own and administer all company systems: Rippling (IAM, MDM, Inventory Management), Google Workspace, SSO, and our full SaaS portfolio (~50 tools and 6 internal applications)
- Act as internal help desk resource, supporting our team with a range of IT needs
- Centralize and manage vendor procurement, software renewals, license management, and BAA inventory
- Build and enforce IT policy: acceptable use, onboarding/offboarding, access controls, and device standards
- Manage the full device lifecycle - provisioning and shipping new hire equipment, coordinating retrieval from departing employees - via Rippling Inventory Management
- Lead security operations: deploy and manage endpoint protection, run phishing simulations, and own our security awareness training program
- Conduct an initial HIPAA compliance audit and engage an external auditor to formalize our risk assessment
- Lay the documentation and controls groundwork for security and compliance programs
Benefits
- A chance to help build the operational infrastructure of a company redesigning how people access healthcare
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
