IT Manager, Ops Tech Solutions (OTS)
About The Position
Operations is at the heart of Amazon's business, known for its speed, accuracy, and exceptional service. The Operations Technology Solutions (OTS) team provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. OTS also supports key partners like Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers. This role involves leading a team of IT professionals to provide innovative technical support to Amazon's Operations team. The technology infrastructure is fully redundant, relying on top-tier vendor hardware networked over fiber optic, copper, and wireless topologies. Internal customers use various devices and operating systems (Windows, Linux, Android) to manage e-commerce items throughout the supply chain. Amazon is committed to developing a diverse organization and fostering a culture where employees are inspired, constantly learning, and creatively contributing to new ideas.
Requirements
- 5+ years of developing a team of technical professionals across multiple locations experience
- 2+ years of leading technology teams as an information technology operations manager experience
- Bachelor's degree, or 4+ years of professional or military experience
- Knowledge of Linux or Unix systems administration
- Experience in stakeholder management and communication management
- Experience in a 24x7 operational services or support environment
Nice To Haves
- Knowledge of hardware architectures
- Experience with system management tools and client/server environments
- Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
- Experience in procurement, budgeting, forecasting, or asset management
Responsibilities
- Inclusively hire, train, and develop a team of IT professionals.
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
- Establish and maintain a positive, productive relationship with operational partners and staff.
- Lead infrastructure builds in new facilities.
- Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
- Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
- Develop and maintain policies, procedures, and processes.
- Oversee management of equipment and parts inventory.
- Create, manage, and support recognition and communication programs.
- Travel up to 30%.
Benefits
- Competitive compensation packages
- Comprehensive healthcare benefits starting on Day 1
- Up to 20 weeks of paid parental leave
- Sign-on payments
- Restricted stock units (RSUs)
- Medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans
- EAP
- Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
