IT Enterprise Solutions Manager

Walworth County • Elkhorn, WI

6d • Onsite

About The Position

This position oversees the analysis, requirements gathering, solution design, implementation, data integration, project management, and full lifecycle support for the organization’s business and enterprise-wide technology applications. Working under the oversight of the Manager of IT Operations, it collaborates with stakeholders across the organization to ensure technology solutions meet defined departmental business objectives and project requirements. The role promotes continuous improvement and a collaborative learning culture while maintaining standards that ensure enterprise technology investments deliver measurable value to the residents of Walworth County. This position directly supervises the business/systems analyst staff by carrying out supervisory responsibilities in accordance with county policies and applicable laws. Responsibilities include: interviewing, hiring, scheduling, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, and resolving problems.

Requirements

• Bachelor’s degree in Information Technology, Business, or directly related field and six to eight years of relevant prior IT experience; including three years of supervisory experience.
• Three years of progressively responsible experience in technology project management, information technology management, or enterprise application systems support.
• Excellent organizational skills showing the ability to manage multiple priorities in a dynamic work environment.
• Strong interpersonal and customer support skills.
• Proven experience in ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals as well as ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Valid Wisconsin driver license.
• Proof of minimum auto liability insurance coverage.
• Must be able to provide a reliable personal vehicle to be used for travel between county locations on a daily basis.
• Experience in coordinating projects, utilizing MS Project or other tools.
• Excellent ability to work in a fast-paced environment.
• Ability to work well under pressure and multi-task.
• Ability to develop and maintain working relationships with departmental staff, supervisors, department heads and vendors.
• Technically competent with various word processing, spreadsheet, e-mail and other desktop software packages.
• Proficient understanding of enterprise applications systems (e.g., HRIS, RMS, EHR, ERP, CRM, SQL, IIS, and data reporting) and the development of IT strategic plans, growth roadmaps, service level agreements, and project portfolio management.
• Provide specialized information and/or recommendations to others regarding an area of expertise in both written and verbal form.
• Ability to assess and communicate project status, conformance with standards, design integration and work estimates.
• This position has authority to make decisions that are consistent with policies and precedents; supervision and managerial direction is available as requested.
• Challenges in this position tend to be diverse, but are typically covered by precedent or established practice.
• Formal electronic application; rating of education and experience; verification of driver license; oral department interview; reference check; background check and post-offer medical examination including drug screen.
• Other job related tests may be required.

Nice To Haves

• A final candidate for this position may request consideration for additional Scheduled Time Off (STO) based on five years or more of continuous related experience per Ord. Sec. 15-515 (e).

Responsibilities

• Manage security administration for any current and legacy application systems.
• Approve, monitor, and audit user accounts, permissions, and access rights within enterprise solutions / application systems administrated by staff in accordance with IT policy.
• Oversee and/or perform enterprise solutions and application system security audits.
• Work with senior management in the design and implementation of cybersecurity and disaster recovery plans for enterprise solutions, application systems, and databases.
• Analyze enterprise solutions or application system for reliability, efficiencies, effectiveness, compliance, and County operational alignment.
• Conduct research and make recommendations on solutions, application systems, data integration, data reporting, services, protocols, and standards in support of enterprise solutions / application system procurement and development efforts.
• Recommend short and long term strategic plans to County leadership and senior management to make certain enterprise solutions / application systems meet existing and future requirements.
• Assist senior management with budgeting and planning including maintenance costs and capital projects.
• Assist Manager of IT Operations in the coordination of all IT purchases and budgeting of IT applications, systems, solutions, and software by working with subject matter experts in each division or department.
• Plan, coordinate, assist, and support Business/Systems Analysts in multiple project tasks supporting County departments enterprise solutions / application systems under the direction of the Manager of IT Operations.
• Solve business problems by performing analysis, preparing recommendations, and providing project leadership/management for successful implementation of relevant technology.
• Provide leadership, supervision, support, assistance, and project management working with Business / System Analysts with Walworth County software correspondence between county, software vendor and state/feds.
• Serve as expert in multiple enterprise solutions, application systems, databases, integrations, and data reporting technologies and provide recommendations to senior management in planning for the future.
• Serve as expert and functional mentor to team members and peers providing technical and/or analytical guidance to team.
• Provide technical leadership and mentoring of subordinate team to ensure that sufficient technical resources and skills are applied.
• Manage and direct subordinates by coaching, mentoring and developing members to their full technical potential.
• Work with policy and procedure personnel or subject matter experts to ensure the appropriate application systems documentation is established and maintained.
• Maintain complete and accurate documentation on enterprise solutions, application systems, and data systems configuration steps and procedures.
• Evaluate and test new hardware for compliance with existing applications in the county.
• Provide orientation, training and ongoing support for new and existing staff regarding enterprise application systems.
• Provide training as assigned by manager for departments in the county.
• Conduct new hire orientation in conjunction with the HR department in respect to IT needs and security guidelines of the county.
• Communicate highly technical information to both technical and non-technical personnel.
• Assist in tracking plans, schedule and projects timelines using appropriate tools.
• Manage changes in project scope, identifying potential crises, and developing contingency plans.
• Prepare and present project documentation and creation of project close out reports in collaboration with Business / System Analyst(s) (BA/SA).
• Work with client personnel in testing phase to identify and communicate required changes.
• Conduct testing efforts ensuring issues are identified and reported to BA/SA for joint resolution.
• Maintain proficiency in enterprise applications systems (e.g., HRIS, RMS, EHR, ERP, CRM, SQL, IIS, and data reporting) and developing IT strategic plans, growth roadmaps, service level agreements, and project portfolio management.
• Demonstrate commitment to county safety and risk management efforts.
• Participate in an on-call rotation, providing 24-hour, 7-day-a-week, 365 days a year technical support to maintain systems uptime.

Benefits

• Scheduled Time Off (STO)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager