Enterprise Solutions

Vitalize • San Francisco, CA

1d • $160,000 - $190,000 • Hybrid

About The Position

Our customers operate complex technology environments spanning workforce management, HR, payroll, EHRs, identity, security, and other enterprise systems. As Vitalize takes on larger health systems and expands what our platform can do, the technical complexity of selling, deploying, and supporting our product grows with it. Enterprise Solutions exists to make that complexity scalable. The function bridges Growth and Post-Sales — ensuring we understand what's technically possible before we sell it, customers are technically ready to go live, and the hardest problems we encounter become repeatable solutions the broader team can own. Done well, Enterprise Solutions helps us activate revenue faster, make deployments more predictable, and scale to increasingly complex customers without scaling technical support linearly.

Requirements

• You know complex enterprise systems. You have deep experience with ERP, WFM, HRIS, payroll, or adjacent enterprise platforms and understand APIs, data flows, integration architecture, middleware, SSO, and the complexity of connecting mission-critical systems.
• You can lead technical solution-ing with enterprise customers. You've turned ambiguous requirements into solutions across complex customer environments and are comfortable leading CIO organizations, enterprise architects, integration teams, security teams, and HRIS leaders from pre-sales through implementation and escalation.
• You create leverage, not dependency. Your instinct after solving a difficult problem is to turn the solution into something others can repeat.
• You know when Engineering is needed — and when it isn't. You can distinguish implementation issues, configuration problems, integration limitations, and true product gaps.
• You can bridge GTM and Post-Sales. You know how to advance a complex enterprise deal without creating promises the delivery team can't keep, creating clarity around what's possible, what's required, and what needs to be true for a successful deployment.
• You're a strong partner to Product and Engineering. You can translate messy customer requirements into clear technical problems, identify patterns across customers, and distinguish one-off complexity from capabilities worth building into the platform.

Nice To Haves

• Health system experience is a major plus. Experience working with health system IT environments, clinical systems, workforce operations, EHRs, or healthcare interoperability will help you ramp quickly and understand the complexity our customers operate within.
• Ability to travel. You’re excited to spend 40–50% of your time onsite with our customers, learning firsthand how they work and understanding their needs.

Responsibilities

• Own technical solutioning across the customer lifecycle. Bridge Growth and Post-Sales so what we sell can be successfully deployed and supported, carrying critical technical context from pre-signature discovery through implementation and post-launch.
• Solution complex enterprise deals. Partner with Growth to lead technical discovery and deep dives with hospital IT leadership, ensuring architecture, integration requirements, limitations, dependencies, and customer responsibilities are understood before commitments are made. Help solution net-new integrations and technical workflows as our customers' needs evolve.
• Build technical leverage across Vitalize. Equip Growth, Deployments, Support, and Customer Success with the knowledge, documentation, training, and tools to independently handle increasingly complex technical workflows and customer conversations.
• Partner with Deployments to drive technical readiness. Establish the standards for technical discovery, integration setup, configuration, testing, and validation. Step into complex deployments where needed while enabling Deployment Strategists to independently own increasingly sophisticated technical workstreams.
• Become an expert on our enterprise ecosystem. Develop deep expertise across Vitalize's product and architecture as well as the WFM, HRIS, payroll, EHR, and other systems we integrate with. Maintain a clear understanding of what we can support, how, and where limitations exist.
• Turn customer requirements into product signal. Identify recurring technical requirements and blockers across our pipeline and customer base. Partner with Product and Engineering to determine when the answer is better enablement, a new integration, or a scalable platform capability.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Flexible PTO
• Unlimited travel budget to visit customer sites
• Bi-annual company off-sites
• Free meals in-office
• $5,000 relocation bonus
• Desk setup reimbursement
• Commuter benefits
• Monthly gym/wellness stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed