IT Ops Engineer

Discord•San Francisco, CA

1d•Hybrid

About The Position

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. This is an IT Ops Engineer role, the modern generalist who keeps the whole employee technology surface running: devices, identity, network, SaaS, collaboration, and the endpoint security surface we share with Enterprise Security. You work the shared queue alongside the team. This is a growth role, a place to go broad across enterprise systems, build real depth, and grow toward owning a domain end to end.

Requirements

Hands-on exposure across several parts of that surface, the more of it you have touched, the better. Breadth matters more than depth in any one area at this level.
A genuine automation instinct, even if early: you reach for automation before a runbook, and you lean on AI to write the scripts and glue that make manual work disappear.
Strong troubleshooting instincts and a habit of understanding the system, not just clearing the symptom.
A collaborative, low-ego, secure-by-design posture, clear written communication, and eagerness to grow across domains.
3+ years of experience providing IT Helpdesk support and exposure to managing backend IT systems (e.g. Okta, Jamf etc.) in high growth tech companies.

Nice To Haves

Exposure to SOC 2 or SOX access-review processes.
Background in high-growth consumer tech.

Responsibilities

Work the shared IT support queue alongside the team, helping Discordians with their day-to-day technology needs.
Support the full employee technology surface hands-on: device and endpoint setup (Jamf, Intune), identity and access basics (Okta), SaaS access, and the endpoint security tooling we run with Enterprise Security.
Keep the conferencing and AV rooms reliable, and be hands on deck to support live events.
Run onboarding and offboarding so a new Discordian is equipped on day one and deprovisioned on exit.
Take on well-scoped projects with growing autonomy, and start turning the repetitive manual work you see in the queue into automation.
Participate in on-call rotations.