IT Ops Engineer, Networking

Discord•San Francisco, CA

1d•Hybrid

About The Position

Discord is seeking an IT Ops Engineer with a specialization in networking. This role is for someone with a background in IT operations who has developed deep expertise in networking and wishes to continue expanding their skillset. The engineer will manage the full spectrum of employee technology alongside the rest of the IT Ops team, sharing the workload and taking ownership of end-to-end connectivity as their primary domain. Success will be measured by leverage and outcomes, not by the number of tickets handled.

Requirements

Deep, hands-on corporate and enterprise networking experience: wireless, switching, DNS, DHCP, IPAM, VPN, and Zero Trust access.
Generalist knowledge across identity (e.g. Okta), endpoint management (e.g. Jamf, Intune), and SaaS management, sufficient to handle a share of the support queue.
Strong automation skills: comfortable scripting, building no-code and low-code workflows, and using AI to accelerate automation development.
A preference for automation over runbooks.
A business-problem mindset, strong full-stack troubleshooting instincts, and a collaborative, low-ego, secure-by-design posture with clear written communication.
5+ years of experience managing IT systems in high growth tech companies.

Nice To Haves

Network certifications (CCNA, CCNP) or equivalent demonstrated depth.
Exposure to SOC 2 or SOX access-review processes.
Background in high-growth consumer tech and multi-region support.

Responsibilities

Own the office and remote network as a reliable, monitored system, including wireless, wired LAN and switching, DNS, DHCP, IP address management (IPAM), VPN, and Zero Trust access.
Run network monitoring, and manage configuration through automation and version control where the platform supports it.
Own the networking MSP relationship as a technical partner, holding them accountable for outcomes, managing the escalation path, and ensuring documentation and operability for the team.
Work the shared IT support queue alongside the team, assisting Discordians with their day-to-day IT needs.
Identify recurring breakdowns in workflows, automate them, and measure the resulting time and risk savings.
Participate in on-call rotations.