IT Ops Engineer
About The Position
Vercel is seeking an IT Operations Engineer to support and scale the day-to-day technology experience for their San Francisco office. This role is responsible for IT support, troubleshooting hardware, software, networking, AV, onboarding, and access-related issues. The engineer will also contribute to broader IT initiatives and operational improvements. AI fluency is a core expectation, with AI tools expected to be used daily for tasks like automation, scripting, documentation, and troubleshooting. The position requires a proactive, adaptable, and service-oriented individual who thrives in fast-paced environments and is detail-oriented and security-conscious.
Requirements
- At least 2+ years of experience in IT support or a related field.
- Solid foundation in troubleshooting hardware, software, AV, and network issues.
- Actively use AI tools as a core part of how you work.
- Strong understanding of macOS environments, networking, and security.
- Ability to diagnose and resolve technical issues quickly and thoroughly.
- Effective communication skills, able to explain complex technical issues in plain language.
- Ability to work collaboratively across teams and departments.
- Proactive and adaptable, able to juggle multiple tasks or priorities without dropping the ball.
- Service-oriented, approachable, patient, and enjoy helping people.
- Detail-oriented, manage work and documentation carefully, keep IT assets organized.
- Understand the importance of cybersecurity and proactive about implementing measures to protect company data and systems.
- Stay current on IT trends and best practices.
- Motivated to grow skills alongside the team and the company.
Nice To Haves
- Experience in a startup or tech environment is a plus.
Responsibilities
- Serve as the first point of contact for in-office and remote staff on all IT-related issues.
- Troubleshoot and resolve hardware, software, and network problems, ensuring minimal downtime and a great employee experience.
- Actively use AI tools to triage requests, draft documentation, write scripts, and find solutions faster.
- Utilize IT ticketing systems to manage and prioritize help-desk requests, keeping response times tight and communication clear.
- Help with the creation, management, and support of user accounts and access controls, ensuring employees have the resources and permissions they need to do their jobs.
- Support in-office AV and conference room technology, including event support for team gatherings and all-hands meetings.
- Collaborate with other IT team members on projects ranging from new technology rollouts to process improvements.
- Partner with our Onboarding team to procure equipment, set up accounts, and deliver a smooth experience for new hires.
- Develop and maintain clear documentation for IT systems, processes, and common issues.
- Work cross-functionally with teams like Workplace Services and People to support company-wide initiatives and keep the office running well.
Benefits
- Competitive compensation package, including equity.
- Inclusive Healthcare Package.
- Mentorship and opportunities to attend events for networking and skill-building.
- Flexible Time Off.
- Company-provided gear for the role.
- WFH budget to outfit personal workspace.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
