Dev/Ops engineer

HSBC Global Services Limited • New York, NY

1d • Onsite

About The Position

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
This is a hands-on role responsible for production management and business-facing technical support for HSBC’s in-house Fixed Income eTrading platforms, within the eRisk Operations function. The role will support primarily New York trading day, working closely with Trading, Sales, Quant teams, and Middle Office/Operations to maintain platform stability, performance, and availability.
You’ll support end-to-end electronic execution workflows, including algo trading, streaming and RFQ, ensuring incidents are managed effectively and that changes are introduced in a controlled, low-risk manner. The role operates within a regional and global follow-the-sun support model, delivering services under a DevOps-aligned IT service delivery approach.
Weekend and holiday support may be required on a rota basis.

Requirements

• Bachelor's or Master's degree, ideally in a quantitative discipline (Computer Science, Maths, Physics, Finance or similar)
• Experience in production support / SRE / DevOps for electronic trading or other low-latency, high-availability platforms
• Understanding of Fixed Income products and eTrading workflows across Rates and Credit, including RFQ, streaming/pricing, and algorithmic execution
• Strong troubleshooting across distributed systems: Linux/UNIX, networking (TCP/IP), messaging, databases, and performance bottlenecks
• Hands-on scripting/programming for diagnostics and automation (e.g., Python, Shell; plus at least one of Java/C++)
• Experience with monitoring/observability tooling (e.g., ITRS Geneos) and a focus on operational automation
• Strong communication skills with the ability to engage confidently with front office business users, traders, sales, quants, as well as other internal technical teams or vendors, and produce clear written updates for different audiences
• Understanding of production management disciplines (incident/problem/change; ITIL concepts)
• Proven ownership mindset, able to work under pressure and independently, while collaborating effectively across global teams
• Front-office application support experience within a tier-1 investment bank or hedge fund
• Working knowledge of FIX protocol
• Experience with kdb+/q and/or SQL for investigation and analysis.
• Familiarity with low-latency messaging (e.g., MQ, 29West, SBE, PICO REDLINE)
• Experience with observability/data platforms such as Grafana/InfluxDB, Elastic, MongoDB
• Understand capacity management, co-location (COLO) environments, and Production/DR operating models
• Experience managing third-party suppliers

Responsibilities

• Own production support outcomes for Rates and Credit eTrading during the New York day, including incident leadership, prioritization, and stakeholder communications
• Monitor and improve platform health (availability, latency, throughput), proactively identifying risks and driving remediation plans
• Develop automated monitoring tools to help early issue detection and post incident follow-up
• Support electronic execution workflows across venues and protocols (RFQ, streaming, algo trading), including connectivity, session management, and venue-specific behaviors
• Lead troubleshooting across pricing/quoting services, market data, order management, trade capture, and downstream integrations; coordinate cross-team resolution where required
• Partner with Quants and engineering teams on pricing/curve-related/algo issues, releases, and production fixes; ensure appropriate testing and production readiness
• Manage change and release activities, ensuring controlled deployments, rollback readiness, and effective handovers across regions
• Drive problem management: root cause analysis, post-incident reviews, and delivery of permanent fixes, automation, and monitoring improvements
• Partner with Middle Office/Operations to resolve trade lifecycle exceptions (allocations, confirmations, settlement breaks) where technology is a contributing factor
• Maintain and improve runbooks, operational procedures, monitoring and alerting; reduce manual intervention and improve resilience
• Provide coaching and guidance to junior team members and contribute to a strong operational culture across the global support model

Benefits

• access to tailored professional development opportunities
• competitive pay and benefits package
• robust Wellness Hub
• welcoming and inclusive work environment
• industry-leading volunteerism policy
• generous matching gift program
• comprehensive program of immersive Sustainability and Climate Change Initiatives
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level