IT Operations Technician

New Bern•New Bern, NC

6d•Onsite

About The Position

LIFE, Inc. is seeking an IT Operations Technician to provide comprehensive IT support to users and facilities. This full-time, onsite role involves a wide range of technical tasks, from hardware and software installation and configuration to network maintenance and user support. The ideal candidate will have a strong aptitude for troubleshooting, excellent communication skills, and the ability to work independently and as part of a team. This position requires travel to company facilities and availability during off-hours for system changes.

Requirements

High school diploma plus two years of education or equivalent work experience in Information Technology or a related field.
Working knowledge of computing practices, hardware, networking, and email systems.
Ability to read, analyze, and interpret instructions, policy manuals, and regulations.
Valid North Carolina driver’s license and proof of liability insurance.
Reliable transportation and ability to travel occasionally to company facilities.
Ability to lift up to 30 pounds.
Strong visual acuity and attention to detail.
Demonstrated aptitude, curiosity, and problem-solving skills for troubleshooting computers, mobile devices, and networks.
Excellent teamwork, oral, and written communication skills.
Physical ability to perform job duties, including sitting, walking, standing, reaching, climbing ladders, balancing, stooping, kneeling, crouching, or crawling as needed.
Must be authorized to work in the United States.
Strong organizational skills with the ability to prioritize and manage tasks effectively.
Availability during off-hours when necessary to perform system changes.

Responsibilities

Provide telephone, remote desktop, and onsite support to users and facilities.
Open work order tickets, document issues, and resolve problems promptly.
Install network cabling from jack to patch panel when necessary.
Install and configure routers, switches, printers, cameras, and other network devices.
Set up and configure wireless devices, access points, security cameras, and time clocks.
Perform system upgrades and maintenance.
Prepare new computing devices with Windows and required software.
Manage Active Directory users and computers.
Establish and maintain user email accounts; provide training and support.
Repair computing devices and network hardware.
Remove viruses, malware, and other security threats.
Maintain user accounts, profiles, file sharing, access privileges, and security settings.
Install and configure new technologies as needed.
Deploy and replace computing and mobile devices as part of life-cycle management.
Recommend equipment replacements to management.
Set up, maintain, and repair facility camera security systems.
Create and maintain documentation for IT systems and devices.
Travel to facilities when remote access is unavailable (rarely requires overnight travel).
Participate in training as needed for the right candidate.