IT Operations Technician

Fiserv•Lincoln, NE

7d•$65,600 - $94,300•Onsite

About The Position

As a vital part of the Fiserv Technology Services team, you'll provide Tier 1 support for IBM Z-Series, IBM I-Series, FTP platforms, and storage platforms in a 24x7 enterprise environment. While maintaining an excellent relationship with our clients through efficient service, you'll open doors to a progressive career in IT with a global leader in fintech.

Requirements

4+ years of experience monitoring in an enterprise DC environment.
1+ year(s) of experience with JCL and IBM Mainframe consoles.
Experience with ITIL ticket systems, BMC Remedy, and/or ServiceNow.
Experience in IT support-oriented environments with established SLAs.
Associate's degree in computer science, IT, or a related field, or an equivalent. combination of education, work, and/or military experience.
Must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

Nice To Haves

Experience in job scheduling with CA-7 and Control-M.
Experience with file transmission protocols, Connect Direct (NDM), and Sterling File Gateway.

Responsibilities

Monitor IBM I-Series and Z-Series production environments and respond to system messages.
Process batch cycles and execute batch restarts in accordance with established procedures.
Monitor and ensure client data file transmissions route successfully in FTP, Connect Direct (NDM), and Sterling File Gateway platforms.
Provide information in a clear, concise, and quick manner to on-call support.
Create in-depth documentation of processes to support work efforts and drive continual service improvement for ongoing issues.
Work across several teams to restore service rapidly during service interruption.
Create tickets from alert messages and work with clients and other business units to achieve established SLAs and analyze events and triages to escalate using established best practices.
Monitor and work with clients and 3rd party vendors to facilitate data transmissions.