IT Operations Technician

Sentry Insurance•Stevens Point, WI

17d•Onsite

About The Position

Enjoy a three-day work week as an IT Operations Technician with Sentry! This position works on-site, three rotating 12-hour days per week from 4:45 a.m. – 5:15 p.m. The IT Operation Technical team is a passionate team who takes pride in 24x7 monitoring and support to keep Sentry’s IT systems fully functional to be able to service both our external and internal customers. At Sentry, we’re more than just insurance— We can offer you more than just a job, we want you to enjoy a career with us, where you’re in the driver’s seat of your career path with access to resources to help you succeed personally and professionally.

Requirements

Associates Degree or equivalent work experience.
General understanding of computer server and networking concepts, telephony, storage equipment and associated software.
Problem-solving, analytical skills and the ability to balance multiple priorities.
Good organizational, human relations, and communication (verbal and written) skills.
Attention to detail.

Nice To Haves

Some continuing education courses in computer system operations.

Responsibilities

Troubleshoot and resolves IT operations production issues using support systems and associated tools to achieve efficient resolution via established procedures.
Monitor the health of multiple environments, applications, web services, systems and telephony platforms using associated monitoring and reporting systems.
Monitor the daily scheduled job processes to ensure successful completion.
Restarts failed processes or escalates issues to appropriate IT resource.
Resolve IT associate problems by answering questions and fulfilling requests.