IT Operations Support Senior Associate

Kyyba•Louisville, KY

2d•Onsite

About The Position

This Information Technology Operations role supports the Louisville Assembly Plant in Louisville, Kentucky. As a member of the plant’s Site IT team, the successful candidate will provide hands-on support to manufacturing operations and help improve how Site IT supports the manufacturing team. The role covers a broad range of IT infrastructure and application services used in daily vehicle production, including legacy manufacturing systems and initiatives supporting flexible, lean manufacturing and the Factory of Tomorrow, such as IIoT, software-defined networks, next-generation error proofing, digital solutions, and mobility solutions. The position works with global teams to troubleshoot technical issues, analyze data, and resolve problems involving plant-floor applications and infrastructure. It also involves leading efforts to ensure supported applications meet productivity goals and interfacing daily with plant business operations, including assembly, industrial controls, quality, and finance. The role offers an opportunity to develop IT skills while learning manufacturing operations. The work takes place in a high-pressure production environment and supports a 24x7 operation. The candidate should be prepared to work in a semi-tempered plant-floor environment that may be hot, cold, or dirty, and must be able to safely lift 50 pounds without assistance and walk 1–2 miles per shift.

Requirements

A two-year college degree or higher; the education section also lists a high school diploma or GED as required.
Eagerness to learn and practice within defined IT Operations.
Strong interest in learning manufacturing and business practices from an IT perspective.
Broad business and manufacturing mindset.
Understanding of computer-based tools and computing infrastructure, and interest in processes that support manufacturing operations.
Willingness to work in a high-pressure production environment and support a 24x7 operation.
Willingness to learn, adapt to, and embrace new technologies.
Willingness to work in a semi-tempered plant-floor environment that may be hot, cold, or dirty.
Strong written and verbal communication skills.
Ability to multitask and manage multiple tasks or projects.
Ability to adapt communication effectively for audiences with varying competencies and backgrounds, including plant personnel, vendors, and globally distributed IT teams.
Motivated self-starter who can take initiative to identify, investigate, and solve problems without supervision.
Reliable, dependable, and punctual.
Able to safely lift 50 pounds without assistance and walk 1–2 miles per shift.
Experience with or willingness to quickly learn Microsoft Windows and Linux server administration.
Experience with or willingness to quickly learn Cisco routers and switches, including basic staging, troubleshooting, and cabling.
Experience with or willingness to quickly learn Cisco software-defined architecture (SDA) troubleshooting and implementation.
Experience with or willingness to quickly learn Microsoft SharePoint, Azure/Intune, and Active Directory/ADFS.
Experience with or willingness to quickly learn VMware vSphere.
Experience with or willingness to quickly learn Microsoft Windows client operating systems and Office 365.
Experience with or willingness to quickly learn Apple iOS devices, including iPhones and iPads, and Android devices.
Experience with or willingness to quickly learn support for computers, printers, handheld terminals, monitors, and other peripherals.

Nice To Haves

Plant-floor manufacturing experience.
Plant-floor automation experience, including Rockwell control systems and PLCs.
PowerShell scripting.
Four-year undergraduate degree.

Responsibilities

Support IT infrastructure and application services used in daily vehicle production at the Louisville Assembly Plant.
Provide hands-on Site IT support to the manufacturing team and plant operations.
Support process-improvement efforts for flexible and lean manufacturing, including Factory of Tomorrow initiatives and legacy manufacturing systems.
Work with global teams to troubleshoot technical issues, analyze data, and resolve problems involving plant-floor applications and infrastructure.
Lead efforts to ensure supported applications meet productivity goals.
Interface with plant business operations, including assembly, industrial controls, quality, and finance.
Support computers, printers, handheld terminals, monitors, and other peripherals.
Support a 24x7 plant operation.