IT Operations Support Senior Associate

V2Soft•Louisville, KY

2d•Onsite

About The Position

V2Soft is hiring an IT Operations Support Senior Associate to provide technology support in a manufacturing plant. The role supports plant business customers across the manufacturing space, including IT applications, infrastructure, operating systems, and end-user productivity tools. It also supports plant-floor systems and corporate teams by helping resolve incidents, triaging issues, executing business continuity plans, handling escalations, and providing hands-on support in coordination with international support teams. The position focuses on integrating and maintaining applications and hardware over the long term, supporting local Cisco network equipment and Windows- and Linux-based servers in physical and virtual environments, and contributing to Factory of Tomorrow deployments and expansions involving IIoT, mobile devices, iOS, Android, and software-defined networking. The associate works with corporate IT and business owners to prioritize improvements, assists the Site IT Manager with assignments and workload, and develops and shares accurate support documentation. This is an on-site role with flexible hours supporting a multi-shift operation and weekend production when necessary.

Requirements

High school diploma or GED.
IT operations, operations support systems, technical troubleshooting, IT support, technical customer support, and technical support experience.
Microsoft Windows and Linux server administration experience, or willingness to quickly learn.
Cisco routers and switches experience, including basic staging, troubleshooting, and cabling, or willingness to quickly learn.
Cisco software-defined architecture (SDA) troubleshooting and implementation experience, or willingness to quickly learn.
Microsoft SharePoint, Azure/InTune, and Active Directory/ADFS experience, or willingness to quickly learn.
VMware vSphere experience, or willingness to quickly learn.
Microsoft Windows client operating system experience, or willingness to quickly learn.
Microsoft Office 365 experience, or willingness to quickly learn.
Experience with Apple iOS devices, including iPhones and iPads, or willingness to quickly learn.
Android device experience, or willingness to quickly learn.
Experience supporting computers, printers, handheld terminals, monitors, and other peripherals, or willingness to quickly learn.
Ability to work on site with flexible hours in support of a multi-shift manufacturing operation and weekend production when necessary.

Nice To Haves

Plant-floor manufacturing experience.
Plant-floor automation experience, such as Rockwell control systems and PLCs.
PowerShell scripting.
Four-year undergraduate degree.

Responsibilities

Support a multi-shift operation in a manufacturing plant.
Provide technical support for IT applications, infrastructure, operating systems, and end-user productivity tools to plant business customers throughout the manufacturing space.
Interface with corporate IT and business owners to prioritize improvement efforts.
Support Plant Floor Systems and Corporate teams in resolving incidents; provide triage, execute business continuity plans, support escalations, and provide hands-on support with international support teams.
Focus on the integration and long-term maintenance of applications and hardware.
Assist the Site IT Manager with managing assignments and workload.
Develop, maintain, and share accurate support documentation.
Support local network equipment in a Cisco-based environment.
Support local servers across physical and virtual environments in a Windows- and Linux-based ecosystem.
Support Factory of Tomorrow deployments and expansion efforts involving IIoT, iOS, software-defined networking, mobile, and Android-based equipment.
Work on site with flexible hours to support a multi-shift operation and weekend production when necessary.