REMOTE IT Operations Support Coordinator

AnswerNet

6d•Remote

About The Position

AnswerNet is seeking a remote IT Operations Support Coordinator to provide critical administrative, analytical, and operational support to the Technical Services department. This role is essential for driving efficiency in data analysis, process improvement, payroll compliance, and HR support. The ideal candidate is a proactive problem-solver with advanced Microsoft Excel skills and experience or a strong interest in HR and recruiting.

Requirements

A university degree or college diploma in business administration, operations management, or equivalent experience.
One to three years of related experience in operations, administration, or a similar support role.
Advanced proficiency in Microsoft Excel (pivot tables, data analysis, and reporting) and Google Workspace.
Strong analytical skills with the ability to interpret data and provide actionable insights.
Excellent problem-solving abilities and independent decision-making skills.
Strong organizational skills with the ability to manage multiple tasks effectively.
Excellent written and verbal communication abilities.
Attention to detail and ability to apply common sense to work situations.
Ability to multitask and adapt quickly to changing work conditions in a fast-paced environment.
Self-motivated with excellent time management and initiative.
Experience in customer service or administrative roles.

Nice To Haves

Experience in a call center or operations environment.
Experience with HR-related initiatives, such as recruitment and onboarding, is an asset.

Responsibilities

Prepare and distribute meeting materials, including agendas, documents, and presentations, and accurately record meeting minutes.
Partner with hiring managers to assist with full-cycle recruitment initiatives, including posting jobs, screening resumes, scheduling interviews, and communicating with candidates.
Facilitate a seamless onboarding experience for new hires by preparing onboarding materials, setting up workstations/accounts, and coordinating training schedules.
Create, update, and maintain secure and accurate digital employee records and departmental organizational charts.
Maintain the highest level of confidentiality and discretion when handling sensitive personnel documents, HR files, and payroll information.
Utilize Microsoft Excel extensively (including pivot tables and advanced data analysis tools) to generate departmental reports, track HR metrics, and provide actionable operational insights.
Manage and ensure strict compliance with standard payroll and timekeeping processes for the department.
Prepare and distribute comprehensive meeting materials (agendas, documents, presentations) and accurately record meeting minutes.
Create, update, and maintain department policies, guidelines, and standard operating procedures (SOPs).
Complete other administrative tasks as requested.