IT Support & Operations Coordinator
About The Position
With over a century of heritage in craftsmanship and innovation, Weinbrenner Shoe Company has earned its reputation as a dependable U.S. manufacturer of durable, high-performance work and safety footwear—combining traditional values with state-of-the-art production methods. As we continue to uphold our commitment to quality, integrity, and ongoing improvement, we’re also advancing into the digital age by modernizing our operations and strengthening our technology foundation. We’re looking for a dedicated IT Support and Operations Coordinator to help lead this transformation by supporting system integrations, streamlining IT operations, and applying data-driven solutions to enhance our manufacturing environment.
Requirements
- Associate’s degree in Information Technology, Business Administration, or a related field, or equivalent work experience in a technical support or operations coordination role.
- 1-3 years of experience in IT operations coordination or IT support, preferably in a business or manufacturing environment.
- Familiarity with vendor management processes, contract renewals, and asset tracking tools.
- Ability to manage multiple tasks simultaneously and work independently or as part of a team.
- Strong written and verbal communication skills, with the ability to work effectively across all levels of the organization.
- Excellent troubleshooting and problem-solving skills, with the ability to escalate issues as needed.
- Strong organizational skills and attention to detail.
- Proficiency in help desk software, asset tracking systems, and IT troubleshooting.
- Knowledge of Microsoft Office Suite (Word, Excel, Outlook), ticketing systems, and asset management tools.
- Ability to learn new technologies and adapt to changing business needs.
Responsibilities
- Assist in managing vendor relationships, including tracking contract renewal dates, keeping records of vendor contacts, and supporting the timely renewal of IT-related services and licenses.
- Manage and track IT hardware and software assets, ensuring accurate inventory records and proper disposal of obsolete equipment.
- Maintain an up-to-date inventory of software applications, ensuring compliance with licensing agreements and keeping track of version updates.
- Work closely with IT management to coordinate operational tasks, ensuring smooth internal processes and facilitating the execution of IT projects.
- Assist in the creation and maintenance of documentation related to IT policies, procedures, and vendor contracts.
- Identify areas for improvement in IT workflows, support processes, and asset management systems to increase efficiency and productivity.
- Communicate effectively with employees to gather IT-related feedback and ensure high levels of customer service and user satisfaction.
- Provide initial triage and support for end-user IT issues, routing and escalating to internal IT staff or external vendors as appropriate.
Benefits
- Medical/Health Insurance High Deductible Health Insurance and HSA Qualified Plan.
- HSA company match.
- Free Primary Care through Anovia Health
- Dental and Vision Insurance
- Life, Short-Term Disability, AD&D and Additional Supplemental Insurance Benefits
- 401K
- ESOP (Employee Stock Ownership Plan)
- Bonus program
- Vacation and PTO time
- 10- paid holidays
- Tuition assistance
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
