IT Operations Coordinator

ASSA ABLOY • Tulsa, OK

8h

About The Position

The IT Operations Coordinator will be responsible for managing incoming Service Desk Incidents & Requests, prioritizing and categorizing them, assigning them to appropriate groups and team members, tracking progress and closure, and reporting progress weekly. This role also involves coordinating new hire onboarding tasks for IT and departing employee tasks for IT. Additionally, the coordinator will request quotes, submit orders through the Dell Premier Portal, enter and track IT purchase requisitions, process new mobile device requests and submit orders, maintain a small asset inventory, and research and resolve IT vendor billing issues. The position may also involve managing small IT-led projects, creating project plans, and providing status reports. Assisting in establishing and maintaining IT processes and procedures, and coordinating IT staff meetings by scheduling meetings, sending out topics for discussion, and tracking action items are also key responsibilities. Occasional travel may be required to support rollouts, corporate acquisitions, and other company projects. An interest in an international environment is a plus.

Requirements

• Associates or Bachelor’s degree preferably with an IT focus
• A minimum of 2-5 year’s experience in an IT support role working with remote end users at branch offices
• Excellent knowledge of Microsoft Applications; OneDrive, SharePoint, Office Applications and Windows 11
• Excellent customer service and troubleshooting skills are required

Nice To Haves

• Occasional travel may be required to support rollouts, corporate acquisitions and other company projects
• Interest in an international environment
• Knowledge of Mobile Device Management systems
• Knowledge of working in an ITIL Based Service Desk

Responsibilities

• Manage incoming Service Desk Incidents & Requests
• Prioritize & categorize
• Assign to appropriate groups & team members
• Track progress and closure
• Report progress weekly
• Coordinate new hire onboarding tasks for IT
• Coordinate departing employee tasks for IT
• Request quotes & submit orders through the Dell Premier Portal
• Enter and track IT purchase requisitions
• Process new mobile device requests and submit orders
• Maintain small asset inventory
• Research and close IT vendor billing issues
• Manage small IT-led projects
• Create project plans
• Provide status reports
• Assist in establishing & maintaining IT process and procedures
• Coordinate IT staff meetings
• Schedule meetings
• Send out topics for discussion
• Track action items

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree