IT Coordinator

RWD Consulting•Idaho Falls, ID

1d•Onsite

About The Position

The IT Coordinator will provide general IT support to personnel at all locations by understanding requirements and mobilizing/coordinating support from site personnel. This role involves fielding general IT questions and issues, executing employee on-boarding and off-boarding IT actions, and maintaining a knowledgebase of current hardware and software. The IT Coordinator will also facilitate item delivery, asset tracking, installation requests, monitor installation progress, manage product documentation, maintain drivers, and gather end-user feedback. Additionally, this role will assist in the approval, installation, configuration, and ongoing support of software, and help coordinate solutions for issues related to the connectivity and configuration of non-enterprise systems. The IT Coordinator will also provide or arrange specialized training for unique hardware or software, monitor open NRLFO Remedy tickets, and assist in tracking, prioritizing, and resolving them within established service level agreements. This role is responsible for identifying IT-related trends and problems, recommending solutions, and coordinating actions to resolve them.

Requirements

US Citizenship Required
Bachelor's degree from an accredited college or university or minimum of four (4) years relevant experience

Responsibilities

Provide IT support to personnel at all locations by understanding requirements and mobilizing/coordinating support from site personnel.
Field general IT questions/issues and provide direct IT support to personnel.
Execute employee on-boarding and off-boarding IT-actions.
Maintain a knowledgebase of current hardware and software in NRLFO to support maintenance, enhancements, and refresh cycles.
Facilitate item delivery, asset tracking, installation request, installation progress, product documentation, driver maintenance, and end-user feedback.
Assist in the approval, installation, configuration and ongoing support of software.
Assist/coordinate or develop solutions on issues related to the connectivity and configuration of non-enterprise.
Provide or arrange specialized training for unique hardware or software.
Monitor status of open NRLFO Remedy tickets and assist in tracking, prioritizing, and resolving open tickets with applicable NR IT personnel to ensure tickets are resolved within established service level agreements.
Identify IT-related trends and problems that prevent NRLFO employees from accomplishing their work, recommend solutions, and take/coordinate actions to resolve.