IT Operations Specialist
About The Position
Clockwork is seeking an IT Operations Specialist to join their team. This entry-level role focuses on supporting the day-to-day operations of Clockwork’s IT environment, ensuring employees remain connected, productive, and supported. The specialist will troubleshoot employee issues, maintain the office network, manage devices and software access, and handle employee onboarding and offboarding. Strong communication and a service-oriented mindset are crucial, alongside technical skills. The role also offers opportunities to improve IT processes through documentation, training material creation, and service delivery enhancements. This is a full-time position requiring some weekly on-site presence in the Minneapolis office, with flexibility in scheduling.
Requirements
- A basic understanding of IT operations and macOS.
- Familiarity with collaboration and productivity tools such as Jira, Confluence, Bitbucket, Slack, and Microsoft Teams.
- Familiarity with office networking equipment and basic network troubleshooting.
- An understanding of IT asset management practices.
- A basic understanding of IT security and privacy practices.
- Strong troubleshooting and problem-solving skills.
- Strong attention to detail and the ability to follow through on requests.
- The ability to explain technical concepts clearly to people with different levels of technical experience.
- Strong written communication skills and an interest in creating clear documentation, playbooks, and training materials.
- The ability to work effectively with both in-person and remote employees in a hybrid environment.
Responsibilities
- Provide IT support: Be a go-to resource for employees experiencing technical issues. Triage requests, troubleshoot problems, and resolve support tickets while providing a great employee experience.
- Support office networking: Help maintain our office network and troubleshoot connectivity issues for employees working in-office and remotely.
- Support our core tools: Help administer and troubleshoot the software Clockwork relies on, including Jira, Confluence, Bitbucket, Slack, Microsoft Teams, and 1Password.
- Manage employee onboarding and offboarding: Set up employees and contractors with the devices, accounts, permissions, and tools they need, whether they’re joining us in person or remotely. Manage access and equipment when people leave Clockwork.
- Manage IT assets: Procure, configure, track, maintain, and retire laptops and other IT equipment using our mobile device management (MDM) platform.
- Work with technology vendors: Help evaluate vendors, manage ongoing relationships, review performance, and support contract negotiations.
- Improve IT processes: Look for opportunities to simplify, make them more reliable, and make them easier for employees to navigate.
- Document and share knowledge: Create and maintain IT documentation, playbooks, training materials, and resources that help employees solve problems and use technology effectively.
- Support security and privacy: Help maintain IT practices that align with Clockwork’s security and privacy policies.
Benefits
- A hybrid work environment
- 401k and employer matching program
- Healthcare, dental, and vision coverage
- Annual home office equipment budget
- Monthly connectivity stipend
- Family-friendly policies like flexible working schedules, babies-at-work
- Professional development time and budget
- A leadership team focused on implementing a race-equity vision
- A flexible work schedule that encourages ample paid time off and a sustainable working pace
- Generous, inclusive parental leave - 12 weeks of paid parental leave for primary caregivers and up to 4 weeks of paid parental leave for secondary caregivers
- 14 paid holidays per year, including Juneteenth, Election Day, and a weeklong winter holiday break
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
