IT Operations Specialist

Daktronics•Redwood Falls, MN

7d•$28 - $32•Hybrid

About The Position

Applications will be accepted until 16 September. When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play. The Information Technology (IT) department plays a pivotal role in accelerating Daktronics' success by leading the company on a digital transformation journey. In this transformation, IT collaboratively partners with stakeholders to gain insights into their work, challenges, and needs to deliver digital solutions and keep solutions performing well. These solutions enable automation, delight users, and equip users to perform more value-add activities.

Requirements

An associate’s degree is required.
Proven top-notch customer service and IT background.
Strong interpersonal skills showing collaboration with others and building effective relationships.
Strong self-motivation and ability to work independently and collaboratively on a team.
Continued willingness and desire to learn and be flexible with an evolving workload.
Strong organizational skills where you have managed multiple and changing priorities with accuracy.
Commitment to following policies and procedures and maintaining confidentiality.
Advanced computer skills in Microsoft 365 Apps and Windows Operating Systems.
The selected individual must be able to travel by air and ground and comply with the Daktronics Driver Eligibility Policy to begin and maintain employment. This requirement will be verified through a motor vehicle record (MVR) check conducted in accordance with applicable federal, state, provincial, and local laws.
Excellent verbal and written communication skills. Fluent in English, written and verbal.
Applicants must be 18 years of age or older.
Daktronics does not sponsor, renew, or extend immigration visas for this position.

Nice To Haves

Bachelor’s degree preferred in Information Systems, Computer Science, or a similar degree.
Project management experience preferred.

Responsibilities

Serve as the primary IT point of contact for standard Manufacturing work requests, including coordinating communication, priorities, and follow-up between IT and Manufacturing teams.
Provide on-site support for Manufacturing processes, including identifying and implementing workarounds for Manufacturing work-stoppage issues, supporting imaging, backup, and recovery processes for critical Manufacturing systems, supporting the security of Manufacturing systems and related technologies in coordination with IT Security, and creating and maintaining standard practices and support documentation for Manufacturing systems.
Coordinate with Manufacturing and IT teams to support new equipment, production systems, and planned system upgrades.
Serve as the escalation point for the outsourced IT Help Desk team, supporting them in resolving incidents and fulfilling requests.
Develop and coordinate temporary workarounds for work-stoppage issues.
Review Help Desk escalations and ensure procedures are followed.
Ensure incident resolutions are documented in the case and IT Knowledge Base.
Communicate proactively during escalations, provide timely updates, and engage the appropriate teams to drive resolution.
Collaborate across IT Infrastructure disciplines, including Server, Network, and Security, to resolve operational issues.
Resolve standard work requests by following procedures documented in the IT Infrastructure Knowledge Base.
Escalate non-standard or undocumented work requests to the appropriate team members for review and documentation.
Escalate recurring work requests to IT Infrastructure team leads for problem review and resolution.
Participate in a rotating, week-long on-call schedule to address IT Help Desk escalations and work-stoppage issues involving IT systems and services.