IT Operations Specialist

Reema Health•Minneapolis, MN

6d•$70,000 - $75,000•Hybrid

About The Position

Reema Health is seeking an IT Operations Specialist to manage IT support for accounts, devices, and internal software, design and implement a scalable help desk function, and oversee the end-to-end lifecycle of the Apple device fleet. This role involves maintaining accurate hardware and software asset inventory, executing technology onboarding and offboarding processes, and developing IT documentation. The specialist will also collaborate on a workforce technology education program, analyze support data for improvements, and support organizational security and compliance.

Requirements

Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent professional experience will be considered.
2–3 years of professional experience in an IT help desk, IT support, or IT operations role, preferably in a mid-sized or larger organization with high-volume support needs.
Hands-on experience administering Jamf and managing an Apple device fleet, including Mac laptops and iPads.
Strong familiarity with Google Workspace administration, including user provisioning, groups, permissions, and access controls.
Experience managing employee technology throughout the lifecycle, including onboarding/offboarding, device provisioning, inventory, procurement, and access management.
Strong troubleshooting skills with the ability to resolve Tier 1 issues independently and appropriately escalate more complex technical issues.
Experience with IT ticketing/help desk platforms, documentation, and service-level management.
Strong customer service and communication skills, with the ability to work confidently and effectively with non-technical employees.
Understanding of IT security and compliance practices.

Nice To Haves

Experience working in healthcare or another regulated environment, including exposure to PHI/HIPAA.
Experience with Rippling or similar HRIS and employee lifecycle platforms
Experience improving IT service management processes, implementing automation, or maturing help desk operations.
Experience developing and delivering technology education or enablement for non-technical users.

Responsibilities

Manage Tier 1 and Tier 2 IT support for accounts, devices, and internal software, ensuring rapid resolution.
Design and implement a scalable help desk function, covering ticketing, intake channels, and service levels.
Oversee the end-to-end lifecycle of the Apple device fleet, from procurement to secure disposal.
Maintain accurate hardware and software asset inventory, including logistics for remote and hybrid teams.
Execute consistent technology onboarding and offboarding processes, ensuring compliance and access control.
Develop and maintain the IT portion of the internal knowledge base, standard operating procedures, and technical documentation.
Collaborate with Learning & Development to build and deliver a comprehensive workforce technology education program.
Analyze support data to identify trends, implement automation, and resolve root causes of issues.
Support organizational security and compliance via access reviews, policy enforcement, and incident reporting.