IT Application Operations Specialist

Great Plains Mfg•Salina, KS

1d•Onsite

About The Position

Great Plains Manufacturing is seeking an IT Applications Operations Specialist to provide entry-level business analysis and application support for internal business systems, with emphasis on IBMi-supported processes and user support for Sales, Accounting, and other operational areas. This role assists with gathering requirements, documenting processes, supporting testing, communicating task status, and helping end users adopt approved solutions. The position works under the guidance of the IT Application Operations Specialist, IT leadership, and other senior IT team members while developing the technical, operational, and business knowledge required for progressively greater responsibility.

Requirements

Associate degree from a two-year college or technical school in Computer Science, Information Technology, Information Management, Business, or related discipline preferred; or six months to one year of related experience and/or training; or equivalent combination of education and experience.
Entry-level IT, business systems, help desk, application support, or process documentation experience preferred.
Ability to communicate clearly with end users, business partners, and IT team members.
Ability to learn business processes and document requirements, procedures, decisions, and issues accurately.
Basic problem-solving, analytical, organization, and follow-up skills.
Detail-oriented work style with willingness to ask questions, learn established procedures, and follow direction from senior IT team members.
Ability to work with operational areas and understand how department requirements support company goals.
Basic computer and IT support skills.
Working knowledge of IBMi/AS400 business systems.
Experience with Microsoft Office, email, spreadsheets, documentation, and basic reporting.
Exposure to ERP, manufacturing, accounting, sales order, or operational support processes.
Familiarity with Windows PCs, printers, scanners, phones, and common end-user support activities.
Ability to assist with testing, process mapping, procedure documentation, and user training materials.

Responsibilities

Assist the IT Application Operations Specialist with application support for IBMi and related business systems.
Provide first-level support to end users by researching questions, documenting issues, and escalating complex application or technical problems as appropriate.
Participate in meetings with business partners to capture requirements, action items, decisions, and follow-up tasks.
Research, define, and document technical details, business rules, workflows, and system behavior to support approved business requirements.
Track assigned implementation tasks and clearly communicate status, blockers, and next steps to the IT Application Operations Specialist or project lead.
Assist with system documentation for end users, including quick reference guides, standard work instructions, and process notes.
Actively support cybersecurity efforts by maintaining awareness of threats and assisting in the management of security controls.
Work under the guidance of the cybersecurity team to support and implement risk mitigation efforts in alignment with organizational security policies.
Identify opportunities to improve processes, documentation, support quality, and user experience, and recommend improvements to IT leadership.
Other duties may be assigned that require other qualifications, physical demands, and/or work environment.